Access Bank Plc is a financial institution with presence in 9 countries in Africa and the United Kingdom and in all major cities in Nigeria. Also referred to as the Africa's Bank of Best Practice, Access Bank operates on a platform of strong ethics, governance and professionalism.
We are recruiting to
fill the position below:
Job Title: Team Lead, Process Automation
Location: Lagos
Job Grade: SB0 - DM
Reports to: Unit Head, Business Process Improvement & Automation
Group: Business Process Improvement & Automation
Job
Overview
- Lead
the end-to-end delivery of automation initiatives across the enterprise,
ensuring the successful identification, design, development, and
deployment of RPA and intelligent automation solutions.
- Drive
the execution of the automation pipeline by prioritizing high-impact
opportunities, ensuring alignment with business objectives, and delivering
measurable improvements in efficiency, cost savings, turnaround time, and
service quality.
- Oversee
cross-functional collaboration between business units, RPA developers, IT
teams, and senior stakeholders to ensure seamless delivery and adoption of
automation solutions.
- Apply
structured methodologies and best-practice delivery frameworks to ensure
scalability, governance, and continuous improvement of automation
initiatives.
Key
Responsibilities
Automation
Strategy & Pipeline Management:
- Define
and manage the end-to-end automation delivery roadmap aligned with
enterprise digitization objectives
- Establish
and maintain a robust pipeline of automation opportunities across business
units
- Prioritize
initiatives based on impact (cost savings, FTE reduction, CX improvement,
risk mitigation)
Delivery Oversight & Execution:
- Lead
the full automation lifecycle: discovery → design → development → testing → deployment → hypercare
- Ensure
timely and high-quality delivery of RPA solutions within agreed SLAs
- Manage
dependencies across business, IT, and third-party vendors
- Ensure
resource availability and allocation.
- Create
and maintain comprehensive project documentation.
Process Discovery & Optimization:
- Oversee
process assessments to identify automation opportunities and optimization
areas
- Validate
“To-Be” process designs to ensure efficiency, scalability, and compliance
- Ensure
alignment of automation initiatives with Lean Six Sigma and continuous
improvement principles
Stakeholder Management & Governance:
- Engage
senior stakeholders to secure buy-in, funding, and sponsorship for
automation initiatives
- Establish
governance frameworks for automation delivery, including approval, risk
management, and compliance checkpoints
- Provide
regular reporting and dashboards on automation performance and pipeline
status.
Team Leadership & Capability Development:
- Lead,
mentor, and manage Business Analysts, RPA Developers, and Process Analysts
- Build
and scale automation delivery capabilities across the team
- Drive
a high-performance culture focused on innovation, accountability, and
continuous improvement
Quality Assurance & Risk Management:
- Ensure
all automation solutions meet quality, security, and regulatory
requirements
- Oversee
UAT, sign-offs, and production readiness activities
- Identify
and mitigate risks associated with automation deployments
Value Realization & Continuous Improvement
- Track
and report realized benefits (FTE savings, cost reduction, TAT
improvement, accuracy gains)
- Continuously
optimize deployed solutions and identify opportunities for further
enhancement
Qualification
& Experience
Mandatory:
- Bachelor’s Degree in STEM, Computer Science, Business
Administration, or related discipline
- 3 - 6
years' working experience as a Project Manager, preferably in a financial
institution
- ITIL,
PMP, PRINCE 2, CBAP, Professional Scrum Product Owner, Professional Scrum
Master Certifications
Desirable:
- Experience
supporting large-scale or highly regulated financial institution
- Master’s
Degree in relevant field
- Other
relevant professional certifications and qualifications.
Requirements
Required Knowledge, Skills and Abilities:
Technical & Functional Skills:
- Solid
organizational skills including attention to detail and multi-tasking
skills.
- Customer
relationship management skill
- Problem-solving/analytical
skill
- Negotiation
and conflict resolution skill
- Proven
working experience as a project administrator in the information
technology sector.
- Strong
working knowledge of Microsoft Office
- Creative
and innovative thinking skills
- Process
Improvement skills
- Adequate
knowledge of information and knowledge management
- Strong
attention to deadlines and budgetary guidelines
- Interpersonal
skills
- Oral
and written communication.
Application
Closing Date
Not
Specified.
How
to Apply
Interested
and qualified candidates should:
Click here to apply online
Note: Only shortlisted candidates will be contacted.
