MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
We are recruiting for
the position below:
Job Title: Officer - Customer Operations - Walk In
Job Identification: 7665
Location: Port Harcourt, Rivers
Mission
- Contribute
to the sustenance of the MTN brand by providing high-quality customer care
to all MTN’s customers through assigned media or within a designated
location.
Description
- Market
MTN products and services to current and potential customers.
- Perform
the necessary system transactions related to customer requests.
- Use
organization and time management tools to track cases and meet turn-around
times and other required metrics.
- Maintain
integrity in managing subscriber data and information.
- Ensure
the collected customer data is kept confidential and used specifically for
the purpose of its collection.
- Identify
and report on customer-impacting trends.
- Enlighten
and educate customers on new products and initiatives within MTN.
- Escalate
and route customer issues to the relevant process operators.
- Verify
the correct cash amounts are paid.
- Perform
software installation and configuration requests.
- Perform
the incidence escalation process in compliance with laid-down policies and
procedures.
- Collect
and book-in customer phones for warranty repairs.
- Communicate
credit status to customers.
- Identify
problematic invoices proactively and promptly notify the billing division.
Education
- First
Degree in any related field
- Fluent
in English .
Experience:
3-7 years' experience, which includes
- Experience
working with others.
- Experience
working in a medium-organization
- Experience
in a call-centre (Prepaid/Postpaid) environment (Customer Care Rep
(Retention & Churn).
Application
Closing Date
9th
September, 2026, 10:55 PM.
How
to Apply
Interested
and qualified candidates should:
Click here to apply online
