Access Bank Plc is a financial institution with presence in 9 countries in Africa and the United Kingdom and in all major cities in Nigeria. Also referred to as the Africa's Bank of Best Practice, Access Bank operates on a platform of strong ethics, governance and professionalism.
We are recruiting to
fill the position below:
Job Title: Team Lead, Process Re-engineering
Location: Lagos
Job Grade: SB0 - DM
Reports to: Unit Head, Business Process Improvement & Automation
Group: Business Process Improvement & Automation
Job
Overview
- Lead
the enterprise-wide identification and prioritization of
inefficiencies and manual tasks, directing the team to design optimized
"To-Be" process states aligned with strategic goals.
- Oversee
the analysis, documentation, and mapping of end-to-end business
processes, ensuring consistency, quality, and adherence to organizational
standards.
- Drive
strategic execution of cost-reduction and performance-improvement
opportunities, owning accountability for measurable financial results and
ROI.
- Champion
structured methodologies (Lean Six Sigma/DMAIC) and data-driven
analytics, guiding the team to uncover insights and ground initiatives in
robust evidence.
- Lead
strategic collaboration with technology leadership to architect and
integrate automation, AI/ML, and digital transformation solutions at
scale.
- Orchestrate
cross-functional engagement with business units and senior executives
to align on roadmaps, secure buy-in, and drive seamless adoption of new
processes.
- Establish
and govern documentation standards and improvement frameworks,
ensuring all process outputs meet quality and regulatory benchmarks.
- Direct
the coordination and governance of updating processes and procedures
across the Bank, ensuring alignment with change control protocols.
- Ensure
enterprise-wide process documentation is standardized, approved, and
systematically disseminated to all users and stakeholders for operational
continuity.
Key
Responsibilities
Identify and
Analyze Current Processes:
- Understand
the problems / needs from business executives, product managers,
operations managers and business users.
- Deep
dive into existing banking processes to pinpoint areas of inefficiency,
waste, or risk.
Process Mapping:
- Develop
clear and concise process maps and flowcharts to
visually represent the current state of each process.
Performance Measurement and Bottleneck
Identification:
- Utilize
data analysis tools to identify bottlenecks, cycle times, and
error rates within processes.
- Conduct
gap analysis and impact assessment for changes.
Process Improvement Recommendations:
- Utilize
data-driven insights and benchmarks to propose sustainable solutions
that meet business needs, while ensuring that risk is kept to a
minimum, and internal audit requirements are met.
- Understand
technology solutions to business problems and communicate the solutions
back to the business.
- Lead
brainstorming sessions and workshops within the Process Re-engineering
team to generate new ideas and concepts.
Develop and Maintain Required
Documentation:
- Ensure clear
and up-to-date process
documentation is maintained with adherence to
regulatory requirements.
- Develop
strategies for process re-engineering aimed at enhancing efficiency,
reducing cost and improving quality.
- Analyze
and document detailed business requirements including data, functional,
and non-functional requirements utilizing various techniques
including use cases, flowcharts, screen mock-ups, etc.
Work with Business Stakeholders:
- Collaborate
with cross-functional teams to ensure seamless execution of
initiatives.
- Engage
with senior executives to communicate actionable innovative offerings
which align with the business strategy
Communication and Training:
- Effectively
communicate process changes and improvements to all relevant
stakeholders.
- Train
staff on how business process improvement affects different job functions/
work area.
- Obtain
required business sign-off against the business requirements.
Others:
- Ensure
traceability between business and functional requirements.
- Validate
system design against requirements (test cases) produced by the
quality assurance team.
- Establish
clear metrics and KPIs to measure the success and impact of innovative
initiatives.
- Research
new ways of doing things, with a view to
constantly improving productivity and quality of work
produced.
- Carry
out post-implementation review, gather relevant
stakeholder/user feedback and share insights
- Facilitate
Knowledge Sharing Sessions within the Process Re-engineering team.
Qualification
& Experience
Mandatory:
- Bachelor’s Degree in STEM, Computer Science, Business
Administration, or related discipline
- 6+
years working experience as a Process or Business Analyst, preferably in a
financial institution
- Understanding/Application
of Continuous Improvement and Business Analysis methodologies.
- Experience
in management of complex operations, ideally within the financial service
sector
- Experience
in dealing with high-level stakeholders in implementation of robust
business solutions
- Lean
Six Sigma (Green /Black
Belt), ITIL, PMP, PRINCE 2, CBAP, Professional Scrum Product
Owner, Professional Scrum Master Certifications.
Desirable:
- Proficiency in
process modeling tools (e.g., Visio, ARIS, Bizagi).
- Experience
in the financial services industry is highly desirable.
- Experience
with data visualization and reporting tools (e.g., Excel, Power BI,
Tableau).
- Masters in a Business, Engineering, IT or a related discipline
- Other
relevant professional certifications and qualifications
Required Knowledge, Skills and Abilities:
Technical & Functional Skills:
- Expert-level
Lean Six Sigma (DMAIC) and advanced process mapping (BPMN) to architect
and govern enterprise-wide process transformations.
- Strategic
data analytics, BI tools, and performance metrics to drive data-backed
decision-making and track ROI at scale.
- Deep
understanding of automation, AI/ML, and digital transformation to lead
technology integration and modernization roadmaps.
- Project
and program management (Agile, Waterfall, PMP) to oversee multiple
cross-functional initiatives from strategy to delivery.
- Comprehensive banking operations, products, and
regulatory compliance (operational risk, AML/ATF) to ensure risk-adherent,
governance-controlled process changes.
Soft Skills:
- Executive-level
stakeholder influence and communication to secure enterprise-wide buy-in
and alignment.
- Strategic
vision and systems thinking to align process improvements with long-term
business objectives and transformation agendas.
- Change
leadership and organizational change management to drive cultural adoption
& overcome resistance at all levels.
- Decisive
problem-solving and crisis navigation to resolve complex, cross-silo
challenges with authority and clarity.
- Team
leadership, coaching, and mentorship to develop talent, foster innovation,
and build a high-performing re-engineering culture.
- Resilience,
political acumen, and adaptability to navigate regulatory, organizational,
and technological complexities effectively.
Application
Closing Date
Not
Specified.
How
to Apply
Interested
and qualified candidates should:
Click here to apply online
Note: Only shortlisted candidates will be
contacted.
