Our Client, a utility company mandated to provide cost effective
and affordable quality water and sanitation services in Kenya, seeks to recruit
goal-oriented, self-motivated and qualified persons to fill the following
management positions:
Position: General Manager - Business and Customer Service
Position: General Manager - Business and Customer Service
Ref No. HR/GM-BU/2012
Job Grade: 2
Job Purpose
The purpose of the position is to ensure that the strategy for
service delivery and revenue generation is put in place and effectively
implemented.
Key Result Area / Principle Accountabilities and Duties
Key Result Area / Principle Accountabilities and Duties
- Ensure provision
of timely and high quality client services that meets or exceeds their
expectation.
- Develop and
implement systems for positive customer relations management.
- Manage and
supervise commercial aspects of the company’s operations particularly as
they relate to revenue generation.
- Promote new
ideas and business solution that result in extended service to the
existing and new ideas.
- Develop long
term business strategies and operating plans that reflect the longer term
goals and priorities.
- Ensure the
provision of comprehensive commercial information systems, including
up-to-date customer database, to achieve the overall company objectives.
- Carry out
customer satisfaction surveys and proposing improvements arising from
feedback received.
- Ensure timely,
complete and accurate reading and billing of services and subsequent
collection.
- Develop
departmental policies, procedures and action plans in line with overall
company mission and objectives.
- Produce
management reports on a timely manner
Education, Professional Qualifications and Work Experience:
- Bachelor’s
degree from a recognized university;
- An MBA will be
an added advantage;
- 5 years
demonstrable experience and three (3) to be in a business development
environment;
- Experience in
retail based IT systems;
- Communication/corporate
affairs experience is highly desirable;
- Ability to
implement company strategy to spur business growth.
Required Skills and Competencies:
- Must have
excellent understanding of the Kenyan water reforms;
- Should posses
sound and excellent business development knowledge and skills gained
preferably in the water sector or in a busy and dynamic organization;
- Must be able to
lead a team in a dynamic work environment;
- Should posses
excellent interpersonal communication skills;
- A good
understanding of complexities in developing systems for customer
management, billing, and motivating them to cooperate with staff in meter
reading and revenue collection is necessary for this job;
- Ability to lead
a team in a dynamic environment.
The position is senior and demand excellent people management
and development skills, written and oral communication skills both in English
and Kiswahili, and high degree of honesty and integrity.
Candidates who meet the above specifications and have the drive to join a highly motivated work team, should submit their applications with a detailed CV giving three (3) names of referees, attach copies of Higher Education Loans Board (HELB) Clearance Certificate and KRA Tax Compliance Certificate.
Provide a reliable telephone and e-mail contact of self and referees, clearly quoting the reference numbers to reach us on or before Monday 16th July 2012 addressed to
DN/A 1318
P.O. Box 49010 - 00100,
Nairobi
Candidates who meet the above specifications and have the drive to join a highly motivated work team, should submit their applications with a detailed CV giving three (3) names of referees, attach copies of Higher Education Loans Board (HELB) Clearance Certificate and KRA Tax Compliance Certificate.
Provide a reliable telephone and e-mail contact of self and referees, clearly quoting the reference numbers to reach us on or before Monday 16th July 2012 addressed to
DN/A 1318
P.O. Box 49010 - 00100,
Nairobi