Access Bank Plc is a financial institution with presence in 9 countries in Africa and the United Kingdom and in all major cities in Nigeria. Also referred to as the Africa's Bank of Best Practice, Access Bank operates on a platform of strong ethics, governance and professionalism.
We
are recruiting to fill the position below:
Job Title: Team Member, Corporate Digital Payment Support
Location: Lagos
Description
- To provide an efficient support service delivery to customers on the
corporate banking platforms.
Key responsibilities
- Monitor daily initiated payments continuously to ensure that all
transactions are accurately settled or reversed in a timely manner,
minimizing operational risks.
- Support the onboarding and management of customers on the Primusplus
platform, ensuring seamless setup and user experience.
- Contribute to the creation and improvement of customer training
programs, onboarding materials, and user guides to enhance platform
adoption and usage.
- Ensure all activities comply with the Bank’s service standards and
Service Level Agreements (SLAs) to maintain high-quality service delivery.
- Assist in the preparation and analysis of relevant reports to
support decision-making and operational efficiency.
- Reconciliation of the various GLs managed by the team
- Call over accurately of processed transactions / customer mandates
as applicable.
- Perform all assigned tasks diligently and proactively, as directed
by the Team Lead, Corporate Digital Payment Support.
- Collaborate closely with solution providers and IT teams to
identify, troubleshoot, and resolve secondary technical issues promptly.
- Evaluate the current functionalities and capabilities of existing
internet solutions, assist in defining requirements and building a strong
business case for upgrading the Primusplus platform.
Qualification
- First Degree in any Discipline with a minimum of Second-Class
honors.
- Relevant Masters’ degree will be an advantage
Professional
Membership:
- A recognized professional certification will be an added advantage
Experience:
- Minimum of 2 years relevant experience.
Skills/Competencies:
- Comprehensive knowledge of both local and international banking
operations.
- Strong understanding of the Bank’s policies, regulatory
requirements, and internal controls.
- Well-versed in industry best practices, emerging trends, and
innovations within the banking sector.
- Expertise in channel optimization to enhance customer reach and
operational efficiency.
- Outstanding customer service skills with a proven ability to address
client needs effectively.
- Excellent relationship management skills, fostering strong
partnerships with clients and stakeholders.
Generic
Skills:
- Creative thinking and innovation to drive continuous improvement.
- Ability to identify opportunities and take initiative.
- Sharp analytical skills to assess data and make informed decisions.
- Effective problem-solving abilities to address challenges
proactively.
- Excellent interpersonal skills, enabling collaboration and teamwork
across diverse groups.
- Good knowledge of payment industry regulations
- In-depth knowledge of electronic banking platforms and the
underlying technologies that support them.
- Extensive product knowledge across the Bank’s offerings to provide
informed solutions.
- Familiarity with project and product management principles to drive
successful delivery and implementation
- Strong verbal and written communication skills, capable of
articulating complex ideas clearly and professionally.
- MS Suite basic knowledge
Application Closing Date
Not
Specified.
How to Apply
Interested
and qualified candidates should:
Click here to apply online
