Total Data Limited is a management consultancy firm specializing in the provision of Human Resources and Manpower solutions to its’ clients across Nigeria. We focus on providing additional and exceptional services through value added, and end-to-end HR services to our clients; helping them maximize and build operational efficiency.
We are recruiting to fill the position below:
Job
Title: General
Manager
Location: Lagos
Description
- We
are seeking an experienced and commercially driven General Manager to
provide overall leadership and management of the organization’s business
operations.
- The
General Manager will be responsible for translating the company’s
strategic direction into actionable business plans, driving revenue and
profitability, ensuring operational efficiency, managing organizational
resources, and providing effective leadership across teams and business
functions.
- The
ideal candidate should have strong business acumen, leadership capability,
commercial awareness, and operational management experience, with the
ability to work closely with the Managing Director to drive sustainable
business growth.
Job
Objective
- Provide
strategic and operational leadership to ensure the organisation achieves
its business objectives.
- Drive
revenue growth, profitability, client retention, and overall business
performance.
- Translate
the organisation’s strategic goals into measurable departmental and
individual objectives.
- Ensure
effective coordination of business operations, people, finances, client
relationships, and resources.
- Establish
performance standards and accountability across the organisation.
- Identify
business opportunities, operational gaps, and areas for improvement, and
implement appropriate solutions.
Key
Responsibilities
Business
Strategy & Leadership:
- Work
closely with the Managing Director to develop and execute the
organisation’s business strategy and growth plans.
- Translate
strategic objectives into annual, quarterly, and monthly business plans
with clear targets and deliverables.
- Provide
leadership and direction to department heads and key team members.
- Ensure
all departments are aligned with the organisation’s strategic priorities
and business objectives.
- Monitor
overall business performance and initiate corrective actions where targets
are not being achieved.
- Provide
management with timely insights, recommendations, and business updates to
support decision-making.
Business Development & Revenue Growth:
- Drive
the organisation’s business development strategy and identify
opportunities for revenue growth.
- Develop
and maintain relationships with key clients, strategic partners, and other
relevant stakeholders.
- Lead
efforts to acquire new clients and expand existing client relationships.
- Monitor
sales pipelines, conversion rates, revenue performance, and client
retention.
- Identify
new markets, products, services, and strategic opportunities that can
contribute to business growth.
- Support
the development of commercial proposals, pricing strategies, partnerships,
and business negotiations.
- Ensure
business development activities translate into measurable revenue and
profitability.
Financial & Commercial Management:
- Work
with the Finance function to develop and monitor budgets, forecasts,
revenue targets, and expenditure.
- Monitor
the organisation’s financial and commercial performance against approved
budgets and targets.
- Ensure
effective cost management without compromising service quality or business
growth.
- Review
financial and management reports and identify areas requiring management
intervention.
- Monitor
profitability across key business activities, clients, products, or
service lines.
- Ensure
appropriate controls are in place to minimise financial losses, wastage,
and unnecessary expenditure.
- Provide
commercial recommendations to management based on financial and business
performance.
Operations & Business Performance:
- Oversee
the day-to-day operations of the organisation and ensure efficient
delivery of products and services.
- Establish
and monitor operational processes, service standards, and performance
indicators.
- Ensure
departments have the resources and support required to deliver their
objectives.
- Identify
operational inefficiencies and implement practical solutions to improve
productivity and service delivery.
- Ensure
effective coordination between departments to minimise delays,
duplication, and operational gaps.
- Monitor
business continuity and ensure key operational risks are identified and
appropriately managed.
- Promote
continuous improvement across business processes and service delivery.
People & Performance Management:
- Provide
leadership, coaching, and direction to managers and employees.
- Establish
clear performance expectations and ensure employees are accountable for
agreed objectives.
- Work
with HR to support workforce planning, recruitment, onboarding,
performance management, employee development, and succession planning.
- Identify
skills and capability gaps and ensure appropriate training and development
initiatives are implemented.
- Promote
a high-performance, professional, and accountable organisational culture.
- Address
performance and people-related issues promptly and in line with company
policies.
- Support
the development and retention of high-performing employees.
Client & Stakeholder Management:
- Maintain
strong relationships with key clients and strategic stakeholders.
- Serve
as an escalation point for major client concerns and commercially
sensitive matters.
- Ensure
the organisation consistently delivers high standards of client service.
- Monitor
client feedback, satisfaction, retention, and opportunities for account
growth.
- Represent
the organisation at relevant business meetings, industry events, and
stakeholder engagements.
- Develop
strategic partnerships that can strengthen the organisation’s market
position and business opportunities.
Reporting & Management Information:
- Prepare
and present regular management reports covering business performance,
revenue, operations, people, risks, and key initiatives.
- Establish
appropriate KPIs and performance dashboards for monitoring business
performance.
- Analyse
business data and market information to identify trends, risks, and
opportunities.
- Provide
the Managing Director with clear recommendations based on business
performance and market intelligence.
- Ensure
departmental heads provide timely and accurate reports on their respective
areas of responsibility.
Risk, Compliance & Governance:
- Ensure
business activities are conducted in accordance with applicable laws,
regulations, contractual obligations, and company policies.
- Identify
operational, financial, commercial, and reputational risks and ensure
appropriate mitigation measures are implemented.
- Ensure
appropriate approval processes, internal controls, and accountability
mechanisms are maintained.
- Promote
ethical business practices and professional standards across the
organisation.
- Maintain
confidentiality and security of company, client, employee, and
commercially sensitive information.
Other Responsibilities:
- Lead
strategic and operational projects as assigned by the Managing Director.
- Participate
in management meetings and contribute to key organisational decisions.
- Review
and improve business policies, processes, and procedures where required.
- Represent
management in meetings with clients, partners, vendors, regulators, and
other stakeholders where necessary.
- Perform
other duties that may reasonably be assigned by the Managing Director.
Requirements
- Bachelor’s
Degree in Business Administration, Management, Economics, Finance, Social
Sciences, or a related discipline.
- A
relevant professional qualification or postgraduate degree/MBA will be an
added advantage.
- Minimum
of 8–10 years of relevant professional experience, with at least 3–5 years
in a senior management or leadership position.
- Proven
experience managing multiple business functions or departments within an
SME or growing organisation.
- Demonstrated
experience in business development, revenue generation, operational
management, and team leadership.
- Experience
in consulting, professional services, outsourcing, or a related industry
will be an advantage where applicable.
- Proven
track record of improving business performance, developing teams, and
delivering measurable commercial results.
Benefits
- Competitive
salary package (₦900,000 – ₦1,300,000 Gross Monthly)
- Statutory
pension contribution in line with regulatory requirements
- Health
insurance coverage (HMO), where applicable
- PAYE
tax deducted and remitted in accordance with applicable laws
- Professional
development and career growth opportunities
- Exposure
to strategic business management and commercial decision-making
- Supportive
and professional work environment.
Application
Closing Date
Not
Specified.
How
to Apply
Interested
and qualified candidates should:
Click
here to apply online
