MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
We are recruiting for
the position below:
Job Title: Analyst – Segment and Channel Planning
Job Identification: 7739
Location: Ikoyi,
Lagos
Employment Type: Full-time
Reports To: Manager - Segment
and Channel Planning High Value and Mass Market
Division: Customer Relations and Experience
Mission
- Ensure
proper design, implementation, and availability of technical support for
user systems within assigned division/ department.
Description
- Ensure
Integrity in managing subscriber data/information.
- Document
actions taken to resolve client problems.
- Ensure
full optimization, coaching and development of team members, including
planning and executing team building activity.
- Ensure
team members adhere to all defined operational guidelines.
- Conduct
research and Provide feedback on consumer usage and perceptions of MTNN
product and services for product evaluation & business development.
- Maintain
brand alignment in rendering sales and services in service centre
environment.
- Collaborate
with relevant departments’ e.g. Marketing in deploying promos.
- Analyze
and report customer impacting trends, Including Competitive Intelligence
to guide management decisions
- Co-ordinate
document vetting activities and ensure the completeness and accuracy of
all documents and information.
- Ensure
generation of relevant reports for management purposes.
- Develop
key account management tactics in line with the organization’s value
propositions
Requirements
Education:
- First
Degree in related discipline
- Fluent
in English
Experience:
3-7 years’ experience which includes:
- Experience
working in a medium organization
- Experience
in Customer Care and Management
- Some
experience in formal business analysis
Application
Closing Date
15th
September, 2026, 10:55 PM.
How
to Apply
Interested
and qualified candidates should:
Click here to apply online
