G126 is the first uniquely active International travel service provider to introduce an ease in modern travel. We offer access to over 780 airlines, over 5,118,070 hotels in more than 290 nations and states and also providing numerous car rental location services globally. G126 services traverse the Americas, Germany, UK, Poland, Denmark, France, Italy, Austria, Belgium, Portugal, Switzerland,Spain, Sweden, Norway and Finland.
We
are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Yaba, Lagos
Employment Type: Full-time
About the Role
- We are seeking a Customer Service Representative who will serve as
the first point of contact for our clients, handling inquiries, resolving
complaints, and ensuring an outstanding customer experience across all
touchpoints.
- The ideal candidate is a strong communicator with a passion for
problem-solving and a keen interest in the travel industry.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone,
email, and in person
- Provide accurate information on travel packages, bookings, visa
processes, and other services
- Handle and resolve customer complaints in a timely and courteous
manner
- Process bookings, cancellations, and modifications in line with
company procedures
- Maintain accurate records of customer interactions and transactions
- Liaise with other departments (bookings, visa processing, accounts)
to ensure smooth service delivery
- Follow up with clients to ensure satisfaction and gather feedback
- Support the team in achieving customer satisfaction and retention
targets.
Requirements
- OND / HND / Bachelor's Degree in a relevant field
- 1 - 3 years' experience in a customer service role.
- Excellent verbal and written communication skills
- Strong interpersonal skills and a customer-first attitude
- Ability to multitask and work under pressure
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Familiarity with travel booking systems or CRM software is an added
advantage
- Problem-solving mindset with strong attention to detail.
What we offer
- Probationary monthly salary: N180,000 – N250,000 (commensurate
with experience)
- Performance-based incentives.
- Opportunities for career advancement.
- Travel perks, Pension, HMO, etc.
Application Closing Date
23rd
October, 2026.
How to Apply
Interested
and qualified candidates should send their CV to: recruitment@g126.com.ng using "Customer
Service Representative" as the subject of the email.
