Simba Group which started operations in 1988, is a conglomerate having a Pan-Nigeria presence and business interests in some ofthe most dynamic sectors in the economy. The Group is a dominant player in the transportation, powerand IT-enabled service sectors, which are critical to the sustained growth of the Nigerian Economy. The corporate vision of the Group is to provide innovative and quality products along with excellent after-sales service to our customers. The activities of the Group are guided by strong value systems built around Integrity, Innovation, Openness and Consistency.
We
are recruiting to fill the position below:
Job Title: Customer Service Executive
Location: Ikeja, Lagos
Employment Type: Full-time
Job Summary
- We are looking for a customer-focused Customer Service Executive to
handle customer enquiries, resolve complaints, provide accurate
information, and ensure a positive customer experience.
Key Responsibilities
- Respond to customer enquiries through phone, email, WhatsApp, and
other channels.
- Handle customer complaints and provide timely and appropriate
solutions.
- Follow up on customer issues to ensure satisfactory resolution.
- Maintain accurate records of customer interactions and complaints.
- Provide information about products, services, pricing, and
processes.
- Coordinate with Sales, Service, Spares, and other departments to
resolve customer issues.
- Follow up on orders, requests, and service-related concerns.
- Identify recurring customer issues and escalate them to the
appropriate team.
- Maintain good relationships with customers and promote customer
satisfaction.
- Prepare basic customer service reports when required.
Requirements
- Bachelor’s Degree / HND in Business Administration, Marketing,
Communications, or a related field.
- Minimum of 2 years’ experience in customer service or a related
role.
- Good communication and interpersonal skills.
- Strong problem-solving and listening skills.
- Customer-focused with a professional attitude.
- Ability to work under pressure and handle difficult customers.
- Good computer skills and proficiency in Microsoft Office.
- Experience in the automotive industry will be an added advantage.
Salary
N180,000
- N200,000 / Month.
Application Closing Date
1st
October, 2026.
How to Apply
Interested
and qualified candidates should:
Click here to apply online
