BlueChip Technologies is a leading business application firm focused exclusively on assisting organizations in planning, designing, implementing and operating business application solutions and strategies that are central to creating and maintaining a competitive business advantage.
We
are recruiting to fill the position below:
Job Title: Customer Success Manager
Location: Lagos
Job Type: Fulltime
Job Objective
- To proactively manage customer relationships across assigned
accounts, ensuring successful onboarding, adoption, value realization, and
ongoing satisfaction with Bluechip’s solutions.
- The role serves as a trusted advisor to customers, aligning business
needs with product capabilities while driving retention and growth.
Key Duties &
Responsibilities
- Serve as the primary point of contact for assigned customers
throughout the customer lifecycle
- Lead customer onboarding, solution adoption, and post-implementation
success activities
- Build strong, trusted relationships with customer stakeholders and
decision-makers
- Understand customer business goals and align Bluechip solutions to
measurable outcomes
- Conduct regular check-ins, business reviews, and success planning
sessions
- Track product usage, customer health metrics, and adoption trends
- Identify risks, issues, and opportunities early and proactively
manage escalations
- Collaborate with Divisional Heads and Support teams to resolve
issues and improve customer experience
- Capture customer feedback and advocate for enhancements or
improvements internally
- Support renewals, upsell, and cross-sell opportunities in
collaboration with Sales
- Ensure customers achieve maximum value from Bluechip’s solutions.
Key Performance Indicators
(KPIs)
- Customer retention and renewal rate
- Customer satisfaction score (CSAT ≥ 4.2/5)
- Product adoption and usage metrics
- Time-to-value and onboarding success rate
- Number of escalations resolved within SLA
- Net Revenue Retention (NRR) and expansion support.
Education &
Qualifications
- Bachelor’s degree in Business, IT, Engineering, or a related
discipline
- Professional certifications (Customer Success, Project Management,
Agile, or IT-related) are an advantage
- 3–5 years of experience in Customer Success, Account Management,
Consulting, or similar client-facing roles
- Experience working with enterprise or B2B customers in Technology,
FSI, Telecoms, or similar environments.
Knowledge
& Competencies:
- Strong understanding of customer success frameworks and lifecycle
management
- Knowledge of enterprise software or business application solutions
- Familiarity with business processes, KPIs, and value measurement
- Understanding of change management and customer adoption strategies.
Skills:
- Excellent stakeholder management and relationship-building skills
- Strong communication, presentation, and facilitation abilities
- Ability to translate customer needs into actionable insights and
solutions
- Problem-solving and analytical thinking
- Strong time management and ability to manage multiple customer
accounts.
Benefits & Perks
- Competitive salary package aligned with experience and
qualifications
- Comprehensive health coverage
- Retirement savings plan with company contributions
- Professional development and certification support
- Supportive and inclusive work culture
- Flexible work arrangements to promote work-life balance
- Modern, collaborative work environment.
Application Closing Date
Not
Specified.
How to Apply
Interested
and qualified candidates should:
Click here to apply online
