Unified Payment Services Limitedis a group of companies with services including Banking, Payment Scheme, Financial Technology, Digital Commerce, Value Added Service, Payment Solutions, Software Solutions, etc. Unified Payments is a principal member or licensed acquirer of American Express, Mastercard, Visa and UnionPay; and has been instrumental in building the infrastructure that supports Nigeria’s modern payments ecosystem.
We
are recruiting to fill the position below:
Job Title: Head, Agency Banking Platforms
Location: Lagos
Employment Type: Full-time
Job Objective (s)
- To lead the strategy, development, deployment, and management of the
Agency Banking Platform, ensuring efficient delivery of financial services
through agent networks.
- The role is responsible for driving financial inclusion, expanding
agent footprint, optimizing platform performance, and ensuring compliance
with regulatory and operational standards.
Duties &
Responsibilities
- Develop and implement the Agency Banking strategy in alignment with
the organisation’s digital, retail, and business growth objectives.
- Drive agent network expansion and growth, identifying new markets,
business opportunities, partnerships, and strategies to increase active
agents, transaction volumes, and revenue.
- Oversee the end-to-end management and optimisation of the Agency
Banking platform, ensuring high availability, seamless transaction
processing, system performance, and continuous improvement.
- Establish and manage agent onboarding, activation, training,
performance, liquidity, retention, and incentive frameworks to ensure a
reliable and high-performing agent network.
- Oversee daily agency banking operations and service delivery,
ensuring operational efficiency, adherence to SLAs, and timely resolution
of agent and customer issues.
- Ensure effective risk management, fraud prevention, KYC/AML
compliance, and adherence to regulatory and internal requirements across
the agency banking ecosystem.
- Manage relationships with technology vendors, fintech partners,
service providers, regulators, and key internal stakeholders to support
effective service delivery and business growth.
- Drive product development, innovation, and digital transformation
across the Agency Banking platform, leveraging emerging technologies and
data insights to enhance customer and agent experience.
- Lead, mentor, and develop the Agency Banking team, setting
performance objectives and fostering a high-performing, customer-focused
culture.
- Monitor, analyse, and report on business and platform performance,
including agent activity, transaction volumes, revenue, service levels,
risks, and other key performance indicators to support strategic
decision-making.
Job Requirements
Education:
- First Degree in Business Administration, Banking & Finance,
Information Technology, or related fields
- MBA or relevant postgraduate qualification is an added advantage.
Others:
- Strong understanding of agency banking models, mobile money, and
financial inclusion initiatives
Experience:
- 10 - 15 years’ experience in banking, fintech, or digital financial
services.
- At least 5 years in a leadership role within agency banking, digital
channels, or payments.
Application Closing Date
30th
September, 2026.
How to Apply
Interested
and qualified candidates should send their CV to: abigail.olupese@up-ng.com using the job
title as the subject of the mail.
