We are pleased to announce the following
vacancy in the Network & Service Operation Department within the Technology
Division.
Engineer Core Network Support
Ref: TECHOLOGY-ECNS-APR 2014
In keeping with our current business
needs, we are looking for a person who meets the criteria indicated below:
Reporting to the Team Manager Core
Network Support PS - the holder of the position will perform maintenance tasks
to ensure the smooth running of all the Data Systems, provide long term support
& solutions for the Data equipment, interface with the supplier of the PS
Core equipment and follow up on escalated problem, participate in the
implementation of new systems and oversee complex and/or critical Core PS
equipment upgrade and major reconfiguration.
Key Responsibilities:
·
Ensure system and service
availability for all the Data systems;
·
Contribute to the development of
initiatives to reduce the support costs based on Departmental Opex;
·
Ensure that New Installations and
Configuration Changes are performed to the defined standards and are able to
integrate to existing systems;
·
Ensure timely completion of all major
projects including capacity enhancements and technical readiness before product
launch;
·
Ensure successful clearance of faults
within SLA;
·
Document, execute, measure, review
system security, develop quality initiatives and ensure proactive fault
identification.
Role Requirements;
·
Bachelor’s degree in
IT/Telecommunications engineering or related field;
·
3-4 Years OF experience in a busy IT
/ Telecommunications (Datacom) environment;
·
Experience in routing and switching
networking, Unix, Windows Operating Systems, knowledge of GSM packet switch
infrastructure;
·
Proven Analytical & problem
solving skills when handling faults;
·
Must be able to work without
supervision & meet tight deadlines/schedules;
·
Good presentation skills required
occasionally when initiating the use of new procedures & long-term Network
fault solutions;
·
Proactive & self-motivated;
·
Good public relations, communication
& interpersonal skills when coordinating with contractor /other departments
& suppliers.
IP / MPLS Engineer
Ref: TECHNOLOGY- IME-APR-2014
In keeping with our current business
needs, we are looking for a person who meets the criteria indicated below:
Reporting to the Principal
Engineer-IP NGN Support, the role holder will carry out fault resolution,
configuration changes, quality assurance and system improvement to deliver
reliable and quality transport network.
Key Responsibilities:
·
Ensure uptime of the physical network
devices and the services running on the network at all times;
·
Respond to alerts within the agreed
SLAs;
·
Minimize the Mean time to repair
(MTTR) - time to restore service after an outage;
·
Respond to network faults within the
agreed time lines respective to the severity levels attached to the faults;
·
Perform quarterly disaster
recovery and resiliency tests;
·
Ensure Network Related Fault
Clearance Rate and availability;
·
Provide Emergency Maintenance on
IP/MPLS Network / High Level trouble shooting;
·
Liaise with IP vendors, Interfacing
with TAC centers and Vendor Tier 2 and 3 support staff as per agreed SLA
timelines;
·
Maintain a weekly fault log
indicating issues, their resolutions and recommendations;
·
Compile and submit incident reports
within 2hours of fault resolution;
·
Fault prediction & avoidance –
Undertake scheduled maintenance checks as per agreed timelines to ensure good
physical conditions of the NGN IP transport pop;
·
Perform preventive maintenances on
the logical set-up to ensure stability of the network and best practice
configuration analysis at all times;
·
Ensure up-to-date documentation on
the network activities and network performance;
·
Ensure Knowledge transfer on IP NGN
Network to the first line Team, any new IP NGN Engineers and to any
external engineers on rotational orientation.
Role Requirements;
·
BSc in Computer Science, Information
Systems, Electrical &Electronics /Computer Engineering or equivalent required;
·
4+ years of direct Network
Engineering/Network Support experience in a busy Service Provider environment;
·
CCNP/CCIP certification a must;
·
In depth understanding of QoS,
Diffserv, Traffic shaping and traffic QoS policy implementation;
·
Experience with network management
and monitoring tools (e.g. Cisco LMS/ISC, Ethereal, Cacti, Zabbix);
·
Articulate high level understanding
of multi-services platforms, routing protocols ISIS / RIP / RSVP / OSPF / BGP /
iBGP / and troubleshooting down to packet level;
·
Knowledge of QOS techniques and hands
on experience on implementing MPLS services;
·
Very strong hands-on skills with
extensive experience in the troubleshooting and solving complex network related
issues.
If you feel that you are up to the
challenge and possess the necessary qualification and experience, please send
your resume with your cell phone contact indicating your experience and why you
are the most suitable candidate for the role clearly quoting the job title and
job reference to the address below by Tuesday 6th May 2014.
The Head of Talent and Resourcing,
Safaricom Limited
Nairobi
via E-mail to hr@safaricom.co.ke
