FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.
We
are recruiting to fill the position below:
Job Title: Operations Manager
Location: Lagos (Hybrid)
Job Description
As
Operations Manager, you will provide senior operational leadership across
Nigeria, strengthening execution, governance, scalability, financial
discipline, customer experience, and cross-functional performance.
The
role requires an operator who can translate strategy into scalable operating
models and lead complex teams through growth and change.
Key Responsibilities
Own
and continuously improve end-to-end operational performance across GPS, back
office, finance, field operations, service delivery, and related support teams.
Provide
strategic and hands-on leadership for multi-functional and, where applicable,
multi-regional operations, establishing accountability, operating rhythms, and
performance standards.
Own
operational KPIs, dashboards, service levels, productivity, cost efficiency,
customer outcomes, and corrective-action plans; use data to drive decisions and
sustainable performance.
Partner
with senior leadership to translate company strategy into operating plans,
resource allocation, growth priorities, and scalable processes.
Lead
process transformation, standardization, and continuous-improvement initiatives
that increase efficiency, quality, scalability, and customer satisfaction.
Maintain
operational and financial discipline, including budget oversight, cost
management, performance forecasting, and commercial awareness.
Ensure
robust risk, compliance, controls, and regulatory adherence across operational
activities.
Build
high-performing teams through coaching, succession planning, leadership
development, performance management, and a culture of ownership and
collaboration.
Lead
operational change and expansion initiatives, including new-market, product,
channel, or service rollouts where required.
Resolve
complex operational issues and escalated customer or stakeholder complaints,
identifying root causes and implementing preventative solutions.
Develop
strong relationships with senior internal stakeholders and external partners to
ensure operational alignment and effective execution.
Requirements
Bachelor’s
Degree in Finance, Business Administration, Accounting, Risk Management,
Economics, or a related discipline; relevant postgraduate or
executive-management training is an advantage.
7+
years of progressive experience in operations, commercial management, business
management, financial services, fintech, banking, FMCG, or a similarly complex
high-growth environment.
Demonstrated
experience managing large, distributed, or multi-regional operations with
significant workforce or partner-network responsibility.
Proven
experience with P&L, budgets, cost management, commercial performance, or
financially accountable operational decisions.
Strong
track record scaling operations, building distribution or service networks,
entering new markets, and designing operating models that can be replicated
across locations.
Demonstrated
ability to deliver measurable growth and operational outcomes through
data-driven territory planning, KPI management, resource allocation, and
performance optimization.
Deep
understanding of operational risk, controls, compliance, customer protection,
and sustainable growth within financial services or another highly regulated
environment.
Exceptional
people-leadership capability, including managing managers, developing
leadership pipelines, coaching high performers, and building accountable
cultures.
Strong
change-management and transformation skills, with evidence of introducing new
ways of working, improving processes, and driving adoption across teams.
Excellent
executive communication, stakeholder management, negotiation, problem-solving,
and decision-making skills.
Advanced
analytical and business-intelligence capability, with strong proficiency in KPI
dashboards, Microsoft Office, Google Workspace, and operational reporting.
Experience
working with international or cross-cultural teams is highly desirable.
Leadership
Profile:
The
ideal candidate is a commercially minded operator who combines strategic
thinking with strong execution.
They
should be comfortable managing complexity, leading through ambiguity, using
data to improve decisions, and building systems that scale.
Experience
developing managers, expanding operations, and balancing growth with risk and
profitability will be highly valued.
Benefits
Private
Health Insurance
Pension
Plan
Training
& Development
Hybrid
work
Paid
Time Off.
Application Closing Date
Not
Specified.
Method of Application
Interested
and qualified candidates should:
Click here to apply online
Recruitment
Process:
A
screening interview with one of the members of the Talent Acquisition team for
30 minutes.
Assignment
(Takeaway)
Assignment
review and a technical interview with Risk Managers for 45-60 minutes.
Final
Interview 45 minutes.
