FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.
We
are recruiting to fill the position below:
Job Title: Field Recovery / Verification Officer
Location: Benin City - Edo / Warri -
Delta (Hybrid)
Job type: Full time
Job Summary
As
a Field Recovery Agent, you will play a crucial role in ensuring the timely
collection of loan repayments.
Your
primary responsibilities include monitoring and rehabilitating accounts in
arrears through the effective deployment of standard collections and recovery
practices within the legal framework.
Handling
customer objections and complaints professionally and collaborating with
relevant departments to ensure swift issue resolution will be integral to your
role.
Roles and Responsibilities
As
a Field Recovery Agent at FairMoney, your key responsibilities will include,
but are not limited to:
Conduct
regular field visits to engage with defaulting customers(Agents and merchants),
utilizing telephone, emails, and other legal means to demand payments on
overdue accounts.
Maintain
a detailed daily activity log, tracking metrics such as the number of calls,
right-party contacts, promises to pay, and fulfilled promises to pay.
Verify
information on overdue arrears and initiate daily follow-up calls to address
outstanding issues.
Negotiate
and establish effective payment plans and settlements to prevent accounts from
further delinquency.
Track
payments by diligently following up on pending promises and ensuring timely
resolution.
Requirements
To
excel in this role, you should meet the following criteria:
University
Degree in any related field.
Minimum
of 1+ years of experience in consumer loans operations and merchants,
directly handling delinquent clients and resolving problem situations.
Proficiency
in Microsoft Excel.
High
self-motivation with strong interpersonal skills.
Excellent
verbal and written communication skills.
Strong
analytical and problem-solving skills.
Benefits
Private
Health Insurance
Pension
Plan
Training
& Development
Performance
Bonus.
Application Closing Date
Not
Specified.
How to Apply
Interested
and qualified candidates should:
Click here to apply online
Recruitment Process
A
screening call with the Recruiter for 30 minutes.
Technical
interview with the Team Lead Collections for 30-45 minutes.
Final
Interview with Sr. Manager Collections - SME for 30-45 minutes.
