A reputable Group of Companies operating in the Oil & Gas and Hospitality sectors is recruiting suitable candidates to fill the position below:
Title: Guest Relations Officer – Hospitality
Location: Lagos
Employment Type: Full-time
Job
Description
- The
Guest Relations Officer will ensure that guests receive exceptional
service throughout their experience.
- The
role will serve as a key point of contact for guest enquiries, requests,
feedback and complaints.
Key
Responsibilities
- Welcome
guests warmly and provide assistance as required.
- Build
positive relationships with guests throughout their stay or visit.
- Handle
guest enquiries, requests and complaints professionally.
- Follow
up on guest concerns to ensure satisfactory resolution.
- Coordinate
special requests with relevant departments.
- Obtain
guest feedback and communicate recurring issues to management.
- Provide
information regarding facilities, services and local attractions.
- Assist
VIP and special-category guests where required.
- Maintain
accurate records of guest requests, incidents and feedback.
- Work
closely with Front Office, Housekeeping, Food & Beverage and other
departments.
- Maintain
exceptional grooming and service standards.
Requirements
- OND/HND/Bachelor’s
degree in Hospitality Management, Tourism, Business Administration or a
related field.
- Minimum
of 2 years’ experience in hospitality, guest relations, front office or
customer service.
- Excellent
verbal and written communication skills.
- Strong
interpersonal and problem-solving abilities.
- Excellent
grooming and professional presentation.
- Ability
to remain calm and courteous when handling difficult situations.
- Strong
customer-service orientation.
- Ability
to work shifts, weekends and public holidays.
Salary
N150,000
monthly.
Application
Closing Date
16th
October, 2026.
How
to Apply
Interested
and qualified candidates should send their applications to: aprilbykunbiresumes@gmail.com using the Job Title as
the subject of the email.
Note: This is an
urgent hire.
