Unified Payment Services Limitedis a group of companies with services including Banking, Payment Scheme, Financial Technology, Digital Commerce, Value Added Service, Payment Solutions, Software Solutions, etc. Unified Payments is a principal member or licensed acquirer of American Express, Mastercard, Visa and UnionPay; and has been instrumental in building the infrastructure that supports Nigeria’s modern payments ecosystem.
We
are recruiting to fill the position below:
Job Title: E-Channels Support Specialist
Location: Mainland, Lagos
Employment Type: Full-time
Functionally reports to: Head, Domestic Switching & Terminal applications
Job Objective(s)
- To design, develop and deploy bespoke Point of Sale (POS) solutions
tailored to business requirements, ensure seamless transaction processing
and monitoring, and provide second-level support for POS-related issues.
- The role also aims to enhance terminal configuration management
system efficiency and customer satisfaction through proactive transaction
analysis and issue resolution.
Duties &
Responsibilities
- POS Solution design and implementation.
- POS application certification with schemes/PTSA.
- Provide technical and functional support for POS configuration
platforms.
- Monitor channel performance and ensure high availability and uptime
of transaction processing platform.
- Manage and resolve channel-related incidents, service requests, and
escalations within SLA.
- Payment Platform management and transaction switching
- Merchant/Agent registrations
- Supper Agents/Banks Host to Host implementations
- Payattitude implementation on 3rd party devices
- 2nd level merchants/Agents support
- Participate in UAT (User Acceptance Testing) and deployment of new
POS.
- Liaise with third-party service providers and aggregators for
channel service resolution and optimization.
- Document issues, resolutions, and maintain a knowledge base
for recurring issues and training.
- Ensure compliance with security standards, operational procedures,
and regulatory requirements.
Key Performance Indicators
- Channel uptime and service availability
- Response and resolution time to incidents and support tickets
- Effective project management and delivery.
- Number of escalations closed within SLA
- Quality of documentation and reporting
- End-user satisfaction rating
Requirements
Education:
- OND in Computer Science, Information Technology, Engineering, or a
related field.
Experience:
- 0-2 years’ experience in an IT support or digital banking operations
role.
Key
Competency Requirements:
Knowledge:
- Good understanding of digital channel platforms, APIs, and
transaction processing.
- Familiarity with payment processing, transaction monitoring, and
dispute handling.
Skill
/ Competencies:
- Basic SQL knowledge and ability to analyze system logs and reports.
- Knowledge of ITIL framework or helpdesk ticketing systems is an
advantage.
- Strong problem-solving and communication skills.
- Ability to work under pressure and meet tight deadlines.
- Customer-focused attitude and commitment to quality service
delivery.
Application Closing Date
30th
September, 2026.
How to Apply
Interested
and qualified candidates should send their CV to: opeoluwa.oluyemi@up-ng.com using the job
title as the subject of the mail.
