Unified Payment Services Limitedis a group of companies with services including Banking, Payment Scheme, Financial Technology, Digital Commerce, Value Added Service, Payment Solutions, Software Solutions, etc. Unified Payments is a principal member or licensed acquirer of American Express, Mastercard, Visa and UnionPay; and has been instrumental in building the infrastructure that supports Nigeria’s modern payments ecosystem.
We
are recruiting to fill the position below:
Job Title: Head, Domestic
Switching & Terminal Operations
Location: Lagos
Employment Type: Full-time
Functionally reports to: Group Head, Innovation and Shared Services
Job Objective(s)
- To lead and oversee the domestic switching and terminal operations
of the company, ensuring seamless processing, routing, settlement, and
reconciliation of all card, POS, and e-payment transactions across the
fintech’s platforms.
- The role ensures system reliability, operational efficiency,
regulatory compliance, and exceptional service delivery within the local
switching and payment terminal ecosystem.
- The position plays a key role in maintaining high transaction
success rates, minimal downtime, and full compliance with CBN, NIBSS, and
card scheme standards, while driving innovation and process optimization
across the value chain.
Duties &
Responsibilities
Switching
Operations Management:
- Oversee end-to-end domestic transaction switching, routing, and
authorization across multiple channels (POS, Web, Mobile, ATM, QR).
- Ensure real-time monitoring, uptime management, and performance
optimization of the switching platform.
- Coordinate with technology, infrastructure, and network partners to
maintain robust transaction throughput and reduce latency.
- Manage integration and certification processes with banks,
aggregators, and payment partners.
- Drive continuous improvement initiatives to enhance transaction
reliability and customer experience.
Terminal
(POS) Operations Oversight:
- Supervise all aspects of POS and terminal lifecycle management —
deployment, activation, monitoring, firmware updates, and maintenance.
- Implement terminal performance metrics to track uptime, transaction
success rates, and field efficiency.
- Ensure effective coordination between terminal vendors, acquirers,
and PTSA partners for smooth operations.
- Drive merchant satisfaction through reliable terminal performance
and quick resolution of technical or transactional issues.
Settlement,
Reconciliation & Dispute Resolution:
- Oversee daily settlement and reconciliation of all POS and card
transactions with partner banks and processors.
- Ensure accurate postings, error-free reconciliations, and prompt
resolution of settlement discrepancies.
- Supervise chargeback and dispute management in line with card scheme
and regulatory timelines.
- Work closely with Finance, Risk, and IT to ensure transparency and
control over transaction settlements.
Risk,
Compliance & Regulatory Adherence:
- Ensure strict compliance with CBN PTSP/PTSA regulations, NIBSS
standards, and other applicable industry requirements.
- Maintain robust operational controls to mitigate fraud, data
breaches, and transaction risks.
- Address audit queries, coordinate compliance reviews, and ensure
implementation of corrective actions.
- Maintain accurate and up-to-date documentation for CBN and NIBSS
audits.
Technology
& Process Innovation:
- Collaborate with the Engineering/IT team to enhance the switching
architecture, APIs, and transaction monitoring tools.
- Champion process automation, system monitoring dashboards, and
data-driven decision-making tools.
- Participate in UAT, system releases, and new product deployments to
ensure operational readiness.
- Drive innovation that supports scalability, redundancy, and service
resilience in switching infrastructure.
Leadership
& Team Management:
Management
- Lead and mentor the Switching and Terminal Operations team, ensuring
clarity of roles, performance accountability, and professional growth.
- Foster a culture of agility, collaboration, and continuous
improvement.
- Oversee workforce planning, training, and capacity development
within the operations team.
Reporting
& Stakeholder Engagement:
- Provide daily/weekly/monthly reports on transaction volumes, switch
performance, settlement status, and dispute trends.
- Engage with key stakeholders — partner banks, NIBSS, card schemes
(Verve, Visa, Mastercard), and merchants — to ensure seamless
collaboration.
- Serve as the primary operational escalation point for switching and
terminal issues.
Key Performance Indicators
- Transaction uptime and switching success rate.
- Accuracy and timeliness of settlements and reconciliations.
- Downtime frequency and recovery turnaround time (TTR).
- Reduction in failed transactions, chargebacks, and exceptions.
- Compliance audit scores and incident reduction.
- Merchant and partner satisfaction ratings
Requirements
Education:
- First Degree in Computer Science, Information Systems, Finance, or
related field (Master’s or MBA preferred).
Experience:
- Minimum of 10 years’ experience in payment operations, switching, or
electronic banking, with at least 3 years in a leadership role within
a fintech or PSP environment.
Application Closing Date
30th
September, 2026.
How to Apply
Interested
and qualified candidates should send their CV to: opeoluwa.oluyemi@up-ng.com using the job
title as the subject of the mail.
