Unified Payment Services Limited is a group of companies with services including Banking, Payment Scheme, Financial Technology, Digital Commerce, Value Added Service, Payment Solutions, Software Solutions, etc. Unified Payments is a principal member or licensed acquirer of American Express, Mastercard, Visa and UnionPay; and has been instrumental in building the infrastructure that supports Nigeria’s modern payments ecosystem.
We
are recruiting to fill the position below:
Job Title: Agency Processing Specialist
Location: Lagos
Employment Type: Full-time
Job Objective (s)
- The Agency Processing Specialist is responsible for supporting the
effective processing, monitoring, and operational management of
transactions and services across the organisation’s Agency Banking
Platforms.
- The role ensures seamless transaction processing, timely resolution
of exceptions, accurate reconciliation and settlement, and efficient
support for agency banking operations.
Duties &
Responsibilities
- Monitor and manage agency banking transaction processing across
relevant platforms, ensuring transactions are processed accurately,
efficiently, and within agreed service levels.
- Monitor transaction flows, system interfaces, exceptions, reversals,
failed transactions, and other processing issues, ensuring timely
investigation and resolution.
- Perform daily transaction reconciliation and support settlement
processes, identifying and resolving discrepancies between systems, banks,
agents, and other stakeholders.
- Provide operational support for agency banking platforms, including
agent onboarding, configuration, parameter updates, transaction limits,
and other platform-related activities.
- Investigate and resolve transaction disputes, complaints, failed
transactions, and processing exceptions in collaboration with relevant
internal and external stakeholders.
- Generate and analyse operational, transaction, reconciliation, and
performance reports to support business decisions and management
reporting.
- Collaborate with Technology, Operations, Finance, Risk, Compliance,
Customer Service, banks, and other stakeholders to resolve operational and
transaction-related issues.
- Support system implementations, upgrades, testing, integrations, and
changes affecting agency banking transaction processing and operations.
- Ensure adherence to established operational procedures, service
level agreements, information security requirements, regulatory
guidelines, and applicable agency banking standards.
- Identify opportunities for process improvement, automation, and
operational efficiency while maintaining the reliability and quality of
agency banking services.
Job Requirements
Education:
- Bachelor's degree or equivalent in Business Administration, Finance,
Accounting, Economics, Computer Science, Information Technology, or a
related discipline.
Experience:
- 5 – 8 years of relevant experience in agency banking, transaction
processing, payments operations, digital banking, fintech, banking
operations, or a related environment.
Application Closing Date
30th
September, 2026.
How to Apply
Interested
and qualified candidates should send their CV to: abigail.olupese@up-ng.com using the job
title as the subject of the mail.
