Job
Title : C.R.M. Administrator
Reporting : Chief Executive Officer
Supervises : Marketing Manager and Product Managers
(Minimum of seven (7) years experience with proven track record)
Our client is an ICT company that prides itself in delivery of cost-effective future proof solutions, backed by exemplary customer service.
The responsibility of this position is the management, implementation and support of the Customer Relationship Management system.
The position involves dealing with internal and external customers to improve business profitability.
The position is responsible for managing departmental budget.
We endeavor to build
and maintain a motivated, capable workforce who are proud to work for our
clients and able to deliver our commercial strategy.
Job Responsibilities
- Implement a CRM
System for SDS including:
1.
Coordination
of software implementation
2.
Checking,
testing and implementing changes to software for relevant users and third
parties
3.
Handling
all aspects associated with CRM Application
- Customize, edit
and interpret the system on the CRM as per the company requirements.
- Develop
information and reporting solutions using Crystal Reports. Train the users
how to run these reports.
- System
Administration for the security of users.
- Monitor data
entered onto the CRM system to check for anomalies, correcting as
necessary.
- Provide
efficient and prompt IT Support, providing solutions, advice and guidance
for all users.
- Refer faults
which cannot be rectified to the relevant internal/external support
arrangements.
- Assist in the
development/preparation of statistical information on a scheduled basis or
through individual requests for the CRM.
- Provide
troubleshooting and support on the CRM system for improving the overall
function.
- Give proper and
useful information regarding the proposed changes to the system.
- Provide training
and assistance to new employees on the CRM
- Attend regular
meetings with users and managers of the CRM.
- Any other duties
commensurate with the grade and responsibility level of this post.
- Exercise the
responsibilities as defined in the company Safety Policy in respect of
Health and Safety.
Knowledge,
Experience and Qualifications
Qualifications Required
- Degree level
education or equivalent with experience of people management.
- Technical
certifications: CISCO, CITRIX, SIEMON would have added advantage.
- CIM or
equivalent qualification at an advanced level
Essential
Skills and Experience
- Previous experience
within the IT and / or Construction industries is beneficial.
- Extensive
experience in client management.
- Well developed
understanding of marketing and business development strategy and
implementation.
- Customer
Relations Management Administrator Proven strategic aptitude and ability.
- Experience of
brand building and brand development
- Demonstration of
delivering ROI and strong leadership skills are a prerequisite.
- Ability to
evaluate and drive change across the business to translate business
requirements into actionable plans and strategies
Work
Conditions
- The holder may
be required to work extra hours to meet project deadlines.
- Sitting for
extended periods of time.
- Dexterity of
hands and fingers to operate a computer keyboard, mouse, and other devices
and objects.
- Physically able
to participate in training sessions, presentations, and meetings.
- Some travel may
be required for the purpose of meeting with clients, stakeholders, or
off-site personnel/management.
Disclaimer Candidates
who do not meet the minimum requirements stated above need not apply.
Only candidates
fulfilling the requirements of the positions should email their application
together with a detailed and updated CV, indicating your availability, expected
and current salary via email to:philip@dafinaconsultants.com
On the Subject line clearly indicate “Customer Relations Management Administrator”.
Deadline for application is 24th May 2013.
