Service
Advisor
Location: Nairobi (Industrial Area)
Expected Salary:Kshs.20,000
Industry: Transport
Our client, a motor vehicle dealer specializing in quality body building of
buses and trucks as well as offering services such as automobile parts and
accessories seeks to recruit a Service Advisor.Location: Nairobi (Industrial Area)
Expected Salary:Kshs.20,000
Industry: Transport
Key Tasks and Responsibilities
- To ensure the highest standard of
courtesy and integrity when interacting with customers and members of the
public.
- To receive customer enquiries by
telephone and in person and successfully convert these into service
bookings.
- To maximize service sales and
profitability by selling core, value added and incremental products.
- To record accurately vehicle
information, refer to service histories and effectively follow- up and
prospect customers to secure repeat and incremental business.
Qualifications,
Training and Experience
- Certificate/Diploma in Business
management
- Current knowledge of
manufacturer’s warranty procedures and documentation.
- Current knowledge of Mechanical
Breakdown Insurance company procedures and documentation.
- Ability to communicate clearly and
unambiguously with customers, members of public and other staff members
and record all such interaction accurately.
- Ability to calm and manage
distressed and otherwise difficult customers in an effective manner.
To
apply, send your CV and cover letter to vacancies@flexi-personnel.com before
Wednesday 27th February, 2013.
