Business Improvement and Efficiency Manager
Company Profile:
Our Client is a leading global provider of comprehensive
logistics and transportation solutions.
Reports To: Country Manager
Job Purpose
Develop and Monitor the quality process improvements and efficiency projects within the station, including monitoring processes for compliance with corporate procedures, policies and quality standards to maintain and leverage the quality of service provided to the customer.
Key Accountabilities
Typical duties included are but not limited to:
- Ensure
station quality objectives and plans are established and communicated,
with milestones defined and measured, so that objectives and plans are met
- Maintain
an up to date documentation for local policies, procedures and other
publications under the station’s local Infohub, to keep record of
station’s local processes.
- Manage
the implementation of process improvement initiatives at the station to
leverage the station quality service level
- Monitor
the Key performance indicators for the operations and support functions,
including analyzing, setting corrective actions, and following up, to
ensure the station achieves the set targets for the Key performance
indicators. Direct the planning, implementation and reporting of the
quality internal auditing process at the station, while ensuring effective
implementation of corrective actions procedure which is based on thorough root
cause analysis, to promote continual quality improvement
- Hold
the management review meetings at the station, making sure meetings are
regularly held addressing all the issues with effective actions
implementation, to help the decision makers at the station review their
overall performance on regular basis.
- Handle
complaints through root case analysis, corrective action and final
closure, to prevent the reoccurrence of the problem
- For
ISO certified stations; ensure effective implementation of ISO 9001:2000
requirements at the station, to maintain the certification
- Report
to management and GSO BIE team on potential areas for quality improvement
and propose action plan, to improve the quality level at the station
- Lead
data analysis and observations that aim to reveal the root cause of
nonconformities and service Failures
Related Procedures
- Adhere
to all related policies, procedures documented and published under Infohub
in the intranet.
Basic/ Job Requirements
- Bachelor
Degree (Industrial engineering is preferred)
- English
Proficiency
- Computer
Proficiency: MS Office Applications (Word, Excel, Visio, Power Point &
Outlook)
- 3-4
years experience in quality
Skills:
- Organization
& Planning Skills
- Communications
Skills
- Interpersonal
Skills
- Analytical
Skills
- Problem
Solving
- Creativity
- People
Management
- Team
Building skills
To apply for this position send your CV to mycv@myjobseye.com
quoting the position in the subject line and preferred location.
Kindly also mention your current/ last salary and
benefits.
Only shortlisted candidates will be contacted
