Job Title: Head of Product Training
Reports to: CEO
Purpose: Product knowledge and skills are strategic assets that must be developed, managed and protected.
The Head of Product Training, will ensure that all customer-facing staff and
product consultants are trained to the organization’s standard and receive
continuous learning and development opportunities so that the organization
continues to meet its employees and customers needs.Reports to: CEO
Purpose: Product knowledge and skills are strategic assets that must be developed, managed and protected.
The Head of Training shall also ensure that organization’s Partners receive requisite training to enhance their ability to remain attractive to their own customer base and hence loyal to us.
Specific Roles and Responsibilities:
In-house staff development and training
- Conduct
orientation sessions and arrange on-the-job training for new hires.
- Work with
management and function heads to conduct surveys and identify training
needs and product knowledge priorities for staff based on strategic needs
and other market factors.
- Plan, develop,
and provide training and staff development programs, using the most
effective methods from classroom training, demonstrations, on-the-job
training, meetings, conferences, and workshops, as applicable.
- Develop testing
and evaluation procedures.
- Continuously
analyze training needs to develop new training programs or modify and
improve existing programs.
- Engage Product
suppliers to organize and conduct ongoing technical training and personal
development classes for staff members.
- Evaluate
instructor performance (especially from the Supplier-side) and the
effectiveness of their training programs, providing recommendations for
improvement.
- Develop and
organize training manuals, multimedia visual aids, and other educational
materials.
- Coordinate
established courses with technical and professional courses provided by
other technical bodies where required.
- Prepare training
budget for department or organization.
- Report on the
status of staff training programmes on a weekly basis.
Partner skill development, training and support
- Provide strong
leadership and direction around Distributor product training program and
solutions.
- Ensure that
training program are implemented within the Organization’sDealer
Partnership Program and that the sales executives and marketing teams
understand, support and are engaged in the process.
- Engage Product
suppliers to organize and conduct ongoing technical training and personal
development classes for Dealer partner Sales teams.
- Work in
partnership with the Organization’sMarketing/Communications Manager to
align Partners sales and marketing training activities (where applicable)
with overall Organization’s strategy.
- Organize
scheduled demo-training sessions at Partner outlets in conjunction with
Organization’s Product consultants.
- Leverage new
media techniques and digital media to develop creative training modules
for Partners.
- Provide regular
feedback and insight to Management based upon market place learning's.
- Report on the
status of Partner training programs on a weekly basis.
Experience
- Experience in
sales and technical training with clear progression in terms of
responsibilities and scope of roles.
- Education and/or
Special Training
Education
- Have an
understanding of e-learning techniques & where relevant have
experience in the creation and/or delivery of e-learning packages
- Knowledge of
principles and methods for curriculum and training design, teaching and
instruction for individuals and groups, and the measurement of training
effects.
- Ability to
design and facilitate training for managers, supervisors and other staff
- Ability to
evaluate the effectiveness of training programs and provide
recommendations for improvement.
- Minimum 3 years
experience
- Relevant
qualifications and/or training
Response to ir@zentus.co.ke
