Sundry Markets Limited - Marketsquare is Nigeria’s emerging grocery retail chain - a place where Nigerians can go to find their trusted brands of groceries at the best prices. Marketsquare was conceived from a burning sensation to create a modern and relevant retail shopping experience for Nigerians and a more convenient way for people to get their everyday needs.
We
are recruiting to fill the position below:
Job Title: Department Manager - Checkout
Locations: Abuja, Lagos, Owerri - Imo,
Benin - Edo, Onitsha & Awka - Anambra, Asaba - Delta, Warri - Delta, Akure
- Ondo and Mowe - Ogun
About the Role
We
are currently recruiting for a customer-focused and highly organized Checkout
Manager to oversee all activities at our checkout unit.
In
this role, you will be the guardian of the final impression we have on our
customers.
You
will assume responsibility for customer satisfaction by leading the cashier and
porter team, ensuring prompt resolution of issues, and delivering seamless,
friendly, and efficient checkout experience.
Key Responsibilities
Develop
and manage schedules for tills and checkout personnel to uphold customer
service standards. Coordinate lunch breaks, cashing-up breaks, and provide
backup staffing as needed.
Oversee
Cashiers and Porters, ensuring excellent customer service through proper
handling, packing, and carrying of customers' goods.
Direct
and maintain control over all housekeeping duties, including cleaning,
wrapping, packing, and managing trolleys, baskets, and checkout drawers to
foster a customer-centric environment.
Ensure
daily cash-ups for all Cashiers, conduct regular spot checks on opening tills,
and manage change requisitions and issuances accurately.
Proactively
assist customers with price queries, merchandise questions, and loyalty card
inquiries.
Encourage
customers to utilize feedback channels to continually improve satisfaction.
Train
and motivate checkout staff to provide efficient and exceptionally friendly
service. Coach employees in special circumstances such as theft, complaints,
returns, exchanges, coupons, and special offers.
Direct
and implement staff buying procedures, maintaining control over the process to
enhance the overall customer experience.
Qualifications & Skills
Minimum
of a B.Sc./ HND in any related field.
Minimum
of 4 years in customer service operations or banking experience as
customer/Teller service specialist.
Must
have either of NYSC discharged/exemption or exclusion letter
Strong
leadership and people management skills with the ability to train and motivate
a team.
Excellent
cash handling and reconciliation skills with high attention to detail.
A
genuine passion for delivering exceptional customer service.
Ability
to handle customer complaints and special circumstances with tact and
professionalism.
Strong
organizational and scheduling abilities.
Application Closing Date
31st
December, 2026.
Method of Application
Interested
and qualified candidates should:
Click here to apply online
