Pinefield Schools is a co-educational, multicultural, non-denominational Christian school open to all religious backgrounds, which inevitably makes it a family–oriented school.
The school sits majestically on a 1.8 hectare site located in a serene part of Lekki Phase 1. Visitors to the school are awestruck by the spacious environment that is undoubtedly conducive and essential for the social and academic development of the young minds we nurture.
Our learning environment is warm and homely with
small class numbers which enable each teacher to give individuals personalized
support required by each child to develop to their full potentials. We have
also successfully integrated a special needs programme for learning support to
gift and talented children.
We are recruiting to
fill the position below:
Job Title: Front Desk Officer
Location: Lagos
Employment Type: Full-time
Description
- As
part of our commitment to delivering an exceptional experience to our
pupils, parents, visitors and other stakeholders, we are seeking a warm,
articulate and highly professional Front Desk Officer to join our team.
- The
Front Desk Officer will serve as the first point of contact for parents,
visitors and other stakeholders and will play an important role in
projecting a positive image of Pinefield Schools. The successful candidate
must demonstrate excellent communication and customer service skills,
maturity, discretion and the ability to remain calm and professional in a
busy school environment.
Key
Responsibilities
The
successful candidate will be responsible for:
- Welcoming
and attending to parents, pupils, visitors and other stakeholders in a
warm, courteous and professional manner.
- Managing
the school's reception area and ensuring that it remains organised,
presentable and welcoming at all times.
- Receiving,
screening and directing telephone calls and enquiries appropriately.
- Responding
to general enquiries and providing accurate information about the school
within the scope of the role.
- Receiving
and appropriately managing incoming correspondence, parcels, deliveries
and other items.
- Maintaining
accurate visitor records and ensuring compliance with the school's visitor
management and access control procedures.
- Promptly
notifying relevant members of staff when parents, visitors or other
stakeholders arrive for appointments.
- Directing
parents and visitors to the appropriate departments or members of staff.
- Receiving
and documenting enquiries, concerns and complaints before escalating them
to the appropriate officer in line with school procedures.
- Maintaining
accurate front desk records, logs and administrative documentation.
- Supporting
communication between parents, staff and relevant school departments.
- Assisting
with authorised pupil collection and release procedures where required,
while ensuring strict compliance with school safeguarding protocols.
- Maintaining
confidentiality regarding pupils, parents, staff and school information.
- Supporting
the implementation of emergency, health, safety and safeguarding
procedures.
- Providing
administrative support to the wider school administration team as
required.
- Carrying
out any other reasonable duties assigned by Management.
Qualifications
and Experience
Candidates
must meet the following requirements:
- A
Bachelor's Degree from a reputable A-list university with a minimum of
Second Class Upper Division (2:1) in Business Administration, Mass
Communication, Public Relations, Customer Service, or a related
discipline.
- A
minimum of 3 years' relevant experience in front desk operations, customer
service, reception, administration or a similar role.
- Previous
experience in a reputable school, educational institution,
hospitality organisation or structured corporate environment will be an
added advantage.
- Excellent
verbal and written communication skills.
- Strong
customer service and interpersonal skills.
- Professional
telephone etiquette and the ability to communicate confidently and
courteously.
- Proficiency
in Microsoft Office applications and other relevant digital administrative
tools.
- Good
organisational and time management skills.
- Ability
to manage multiple enquiries and responsibilities in a busy environment.
- High
level of discretion and ability to maintain confidentiality.
- A
professional and presentable appearance.
The ideal candidate should be:
- Warm,
welcoming and approachable.
- Highly
professional, articulate and well presented.
- Patient,
emotionally intelligent and courteous.
- An
excellent communicator and active listener.
- Passionate
about delivering excellent customer service.
- Highly
organised and attentive to detail.
- Able
to remain calm and professional when dealing with challenging situations.
- Trustworthy
and discreet with sensitive information.
- Child-friendly,
safety conscious and attentive to safeguarding requirements.
- Able
to work effectively both independently and as part of a team.
- Dependable,
punctual and accountable.
- Respectful
of Pinefield Schools' Christian foundation and willing to uphold and
support the values and ethos of the school.
Application
Closing Date
Not
Specified.
How
to Apply
Interested
and qualified candidates should send their updated CV to: hr@pinefieldschools.com using "Front Desk
Officer" as the subject of the email.
Note: Only shortlisted candidates
will be contacted.
