Job Title: Customer Engagement Fellow
Reports to: Head of Marketing, By-Product Sales
Company
Profile:Sanergy is an award-winning social venture that builds healthy,
prosperous communities by making hygienic sanitation accessible and affordable
in Africa’s urban informal settlements.
We provide
critical support services – such as access to finance, business analytics,
training, and marketing. We collect the waste regularly and safely remove it
from the community.
We convert
the waste into valuable by-products, such as organic fertilizer and renewable
energy. Finally, we sell the by-products to Kenyan farms.
We launched our first toilet in November 2011, and we now have a network of over 600 active Fresh Life Toilets run by over 300 Fresh Life Operators.
We have
collected and converted over 8,000 tons of waste. At the same time, we have
built a team of over 250 people.
For our
work, we have been recognized by Fast Company as one of the 10 Most Innovative
Companies in the World Doing Social Good and one of the 10 Best Companies in
Africa.
We are an increasingly sophisticated, highly intricate organization with many moving parts.
The Sanergy
Fellows Program seeks accomplished, driven individuals who will make
substantive contributions to the organization. Sanergy Fellows work in
one of the following departments:
Job
Summary: To create
compelling content for Farm Star customers and potential customers and to
organize the publishing scheduled within an editorial calendar.
Role &
Responsibilities
- Administrate
the research, creation and publication of relevant, original, high-quality
content for small-scale horticulture farmers in Kenya.
- Plan
specific, timely marketing campaigns within an editorial calendar. Create
content within 3 months to last company for 6 months-1 year.
- Optimize
promotion strategies through iterative testing.
- Report
data on customer engagement to management.
Key Result
Areas
- Main
deliverable: 6 month-1 year of content within an editorial calendar.
- Education
& Experience
- Bachelors
or Diploma in Agronomy.
- 2
years of experience in content generation/social media marketing
Knowledge
and Skills
- Proficient
using Facebook ads
- Good
photography and videography skills
- Basic
photography and videography editing skills
- Fluent
English and Kiswahili
- Excellent
communication skills
- Excellent
writing skills
- Excellent
organizational and planning skills
- Social
media management platforms, such as Hootsuite and Tweetdeck
- Fluency
in most commonly used advertising platforms in social media beyond
Facebook, including Whats App, Instagram Twitter
- Advanced
photography and videography editing skills (Photoshop)
Personal
Attributes
- Passionate
about good customer experience
- Passionate
about delivering high-quality, original content
- Can
work in a fast-paced environments and deliver results under pressure
Interested
candidates who fulfill the aforesaid requirements can apply via:
Job
Vacancy:Operations Research Lead
Department:Operations Research
Department:Operations Research
Reports to: Director
Sanergy is an award-winning social venture that builds healthy, prosperous communities by making hygienic sanitation accessible and affordable in Africa’s urban informal settlements.
Sanergy is an award-winning social venture that builds healthy, prosperous communities by making hygienic sanitation accessible and affordable in Africa’s urban informal settlements.
Our
systems-based approach to solving the sanitation crisis involves five key
steps: we build a dense network of franchised micro-entrepreneurs, who operate
low-cost, high-quality waterless sanitation facilities – called Fresh Life – as
small businesses.
We provide
critical support services – such as access to finance, business analytics,
training, and marketing. We collect the waste regularly and safely remove it
from the community.
We convert
the waste into valuable by-products, such as organic fertilizer and renewable
energy. Finally, we sell the by-products to Kenyan farms.
We launched our first toilet in November 2011, and we now have a network of over 600 active Fresh Life Toilets run by over 300 Fresh Life Operators.
We have
collected and converted over 8,000 tons of waste. At the same time, we have
built a team of over 250 people.
For our
work, we have been recognized by Fast Company as one of the 10 Most Innovative
Companies in the World Doing Social Good and one of the 10 Best Companies in
Africa.
More qualitatively, we are looking for people who have the desire to take on a new challenge in a pioneering context. We believe that we are on the cusp of transformative change and we seek people who believe their knowledge and skills will bring about that change.
Job Summary: The Operations Research Lead will be responsible for spearheading the Operational Research group at Sanergy.
In
partnership with the operations team, the successful candidate will focus on
three major areas: providing analytical support to operational teams,
management of user, customer and market research activities and, capacity
development of colleagues and junior analysts.
The major focus of the role will to create a team and structure that can enable sales, operational and support teams to make decisions and scale operations.
This will
require close collaboration with front line staff up to directors and will
enable the candidate to gain full exposure to the workings of the organization.
The
candidate should be able to gain user insights, develop easy to use platforms
and coach teams how to use data to make evidence based decisions.
The
candidate should have the capability to design qualitative and quantitative
research projects. The research skills can be applied to support sales and
operations to provide insights into users, customer or market behaviors.
The last
area is around building the capacity of team members and colleagues throughout
the organization to conduct high quality research.
Role & Responsibilities
- Responsible
for generating business intelligence that supports teams when they are
making decisions
- Responsible
for coaching junior staff how to use data to make evidence based decisions
- Responsible
for influencing senior management on how to use data to make evidence
based decisions
- Responsible
for project management activities including project scoping and problem
definition, gaining buy-in from key stakeholders, timeline planning and
resource planning,
- Responsible
for continuous improvement of operations. This includes identifying areas
for improvement and leading business process improvement projects
- Provide
support to colleagues to conduct high quality quantitative and qualitative
research
- Build
skills of other researchers
- Managing
a team of researchers
- Provide
operational insights to operational leads directors
- Provide
organisational level analysis that evaluates the current state of business
and make reports and recommendations to board of directors
Education
& Experience
- Proven
ability to generate insights that directly influence operational
activities
- Master’s
degree (or equivalent work experience) in a pure or applied numeric
discipline (e.g. mathematics, economics, political science, psychology,
engineering)
- Proven
experience with qualitative and quantitative research design
- Proven
experience with collection, transformation, quality checking and modeling
datasets.
- Proven
ability to build operational dashboards that generate business
intelligence
Knowledge
- Knowledge
of database structure
- Advanced
knowledge of statistical techniques including multivariate regression,
GLM, factor analysis
- Knowledge
of R
- A
process focused mindset – the ability to think about the process of data
collection and end use rather than a focus on building tools
Skills
- Ability
to use statistical packages such as SPSS or Stata
- Ability
to use programming language and programming software such as SQL
- Ability
to present data in charts, graphs, tables and reports
- Ability
to train colleagues on the use and application of advanced analytical
methods
Interested
candidates who fulfill the aforesaid requirements can apply via:
