Branch.co
Servicing / Collections Lead
Full Time
Full Time
Nairobi, Kenya
Branch Overview:Branch.co delivers world-class financial services to the mobile generation.
Branch.co is revolutionizing banking
in Kenya, and will soon expand to other countries in East Africa and in other
regions across the globe.
What We Offer: You will be part of a talented, passionate team that is determined to make a positive impact on the lives of the mobile generation throughout the developing world.
What We Offer: You will be part of a talented, passionate team that is determined to make a positive impact on the lives of the mobile generation throughout the developing world.
You will join a team with unmatched
experience in financial technology and emerging markets. Since our launch in
April 2015, we’ve disbursed hundreds of thousands of loans.
Our success has led to investments
from Silicon Valley’s leading VCs. We offer a competitive salary and generous
benefits.
Responsibilities
Responsibilities
You will be responsible for
developing and leading a Loan Servicing team that interfaces with new and
repeat borrowers.
Your primary responsibility will be
ensuring that these borrowers make principal and interest payments on
schedule.
Specific responsibilities include:
- Develop strategy, daily plans and workflow for
the loan servicing team
- Draw up a process for SMS/In app/Social media
repayment messaging response
- Prepare regular and ad-hoc analyses on team
performance and trends in loan servicing
- Drive process improvements and produce regular
reporting on the impact of the servicing team to Branch leadership
- Derive borrower contact lists from our system
using SQL
- Manage any/all in-house or outsourced
collections agencies
- Schedule, capacity plan, hire, and onboard
Servicing Associates (team)
- Conduct regular performance reviews and team
trainings for Servicing Associates
- Research and pilot new best-in-class Standard
Operating Procedures for loan servicing
- Work with the Leads for Credit Fraud and
Customer Service to recommend product changes with aims of improving
borrower experience and driving up repayment rates
- Optimize borrower interaction practices
through automation, testing of timing, content and other factors to
maximize on-time repayment
- Set ambitious goals, closely monitor team KPIs
and regularly make recommendations on hiring and process improvements
- Maintain team documentation
- Investigate suspected fraud and develop processes
to prevent it in the future
- Communicate effectively with data science and
product teams about fraud cases and issues
- Setup and grow call center operations for loan
servicing
This position is based out of our
Nairobi office, which is on Waiyaki way.
There will be a 3 month probationary
period.
Qualifications & Skills
Qualifications & Skills
- Business Degree/Diploma with a mix of I.T is
most desired
- Previous Loan Servicing experience and
understanding of consumer credit behavior
- Experience with SQL is important. If you do
not have SQL experience, then you need to have the ability and desire to
learn it quickly!
- Extremely analytical with expert Excel skills
- Experience or ability to scale a team
- Highly entrepreneurial and comfortable with
ambiguity and taking initiative
- Excellent collaborator and team player
- Deep understanding of successful process
implementation and improvement
Application
Kindly visit our careers page HERE to apply.
Application closes on the 10th of June, 2016.
Branch International is an Equal Opportunity Employer.
This company does not and will not
discriminate in employment on any basis prohibited by applicable law.
