PigiaMe
Job Title: Customer Relations Intern
Function /
Department: Customer Relations
Reporting
to: Customer Service Manager
Deputy in
case of absence: Team Leader
Customer Relations
Direct
Reports: None
Targets and
Responsibilities
- Ensure
delivery of reputable world class customer support, and promote and
maintain the Company’s image.
- Handle
walk in customers
- Customer
education on products
- Interact,
respond to and follow up on all queries and comments
- Investigating
and resolving clients complaints /issues
- Keeping
accurate records of discussions or correspondence with customer
- Ensure
all enquiries made via phone and email are responded to within 1 hour and
resolved within 24 hours
Skills and
Attributes
- High
energy levels
- Highly
motivated for Customer Service
- Excellent
interpersonal and communication skills
- Exceptional
planning and organising skills
- Knowledge
of products and services
- Excellent
time management skills
- Ability
to work well with other members of staff and flexibility to undertake
other additional responsibilities.
How to
Apply
The candidates should send their resumes to recruit@ringier.co.ke with the title of the vacancy as the subject of the email.
The candidates should send their resumes to recruit@ringier.co.ke with the title of the vacancy as the subject of the email.
Any
application that will lack the job vacancy title will not be considered.
Deadline is
16th June 2016.
