Position: Business Analyst
Salary: Kes 50,000 gross
Job
profile: The analyst
would work with the guidance of the Implementation manager and would take
ownership of the quality and success of the software deployment.
The analyst
would gain exposure to project management and solution design while executing
the project deliverables to the satisfaction of the client.
Job Duties
and Responsibilities
Support
activities:
- Work
independently and proactively to manage customer issues and to ensure a
positive customer experience
- Manage
issue escalation and resource scheduling
Customer
Management
- Maintain
customer communication, and regularly update Implementation managers
- Manage
customer expectations regarding issue priority, resolution time and
workaround acceptance
- Proactively
communicate with customers to ensure a positive customer
experience
Diagnostic
and Problem Solving Skills
- Have
a problem solving approach to understanding the customer's business and
translating them to solutions within the software.
- Be
resourceful in leveraging internal knowledgebase, technical resources and
knowledge from seniors when implementing solutions
- Conduct
detailed technical diagnostics of customer software issues
Internal
Documentation
- Accurately
document all customer interactions related to a implementations and
software support for future reference and knowledge transfer
Qualifications
- Must
have at least 2-3 years Technical/Finance work experience
- Working
knowledge of accounting or financial applications is an asset
- An
Accounting/Finance degree or diploma together with Technical Diplomas
- Accounting
experience is a definite asset
- Must
have understanding of Microsoft SQL Server and database systems
- Experience
with virtualization VMware, Hyper-V technology is an asset
- Superior
communication and presentation skills
- Strong
organizational ability is required as the candidate will be required to
manage multiple projects concurrently
- Must
have strong problem solving skills to diagnose and logically resolve
customer problems using experience, good judgment, and acquired knowledge
of the Software
- Willingness
to take on non-routine special assignments
- Must
be comfortable working in a project environment interacting with senior
level executives including CFOs, VPs and other line finance staff
- Comprehension
of financial concepts/ terminology is required
How to
Apply
Applications should be accompanied by copies of secondary and university/college certificates, up-to-date CV, names and addresses of two (2) referees, a cover letter written in essay style, and daytime telephone contact.
