Job Title: 5 Star Hotel Credit Manager
Industry: Hospitality
Location: Nairobi
Salary: 120K - 170K
Our client
is a unique golf resort in Kenya & Africa and enjoys the goodwill of the
international tourist market, as well as a diverse local individual and
corporate clientele.
Key
Responsibilities
- Review
credit worthiness and approve or deny direct billing requests
- Maintains
security of credit documents such as credit applications and write-offs
- Maintains
and ensures detailed listing and documentation of all credit and
collection calls to document all possible steps were taken to avoid
write-offs of uncollectible accounts
- Stays
current on all Hotel policies regarding provision of credit and collection
of debts
- Instructs
departments as to the correct procedures regarding credit policies, and
ensures adherence to established credit policies
- Attends
pre and post function and sales meetings where billing arrangements are
involved
- Prepares
and distributes, pre arrival group credit procedure materials for all
departments
- Reviews
in-house bills daily to ensure proper application of charges and that
credit limit is not exceeded
- Works
closely with Sales Department, Catering and Conference Services, Front
Office Manager and Front Office personnel to service all group billing
requirements.
- Reviews
daily high balance report, makes contact with transient guests as
necessary to ensure adherence to established credit policy and procedures
- Schedules
and oversees the work of support staff engaged in credit activities,
trains and instructs employees, reviews their work for accuracy (to ensure
proper preparation of Guest Billing Statements and proper application of
payments received)
- Follows
up with client, whenever necessary, to verify receipt of billing
statement, answers any questions that might arise
- Researches
and resolves discrepancies or disputes in billing
- Prints
and reviews Aging Report on a daily basis. Ensures all Ledger accounts are
accurate (no check-out guests with balances, and no positive balances for
advanced deposits)
- Prepares
Accounts Receivable Aging report, and reviews with Finance Manager for
determination of appropriate action steps and communication of: phone
contact, continued hotel level collection efforts, collection agency,
write-offs and reporting to credit authority
- Attends
required hotel meetings to keep informed of in-house activities/promotions
and events, and maintains communications with other departments throughout
the hotel
- Conducts
departmental meetings as required to communicate effectively with all
credit department personnel to ensure that they are kept current with
pertinent hotel information and activities
- Evaluates
changes in guest needs and the resort's guest mix and industry competitive
set to recommend appropriate product/service and operational changes
necessary to ensure guest and employee satisfaction, while maintaining
market dominance and exceptional financial performance
- Prepares
any requisite analytic reports to assist with the month end close.
Desired Qualifications and Skills
- Bachelors
Degree in Business, Finance or Accounting
- 3-4
years prior supervisory experience in hotel accounts receivable or
collections
- Knowledge
of collection and credit reporting procedures
- Proficiency
in computer software applications including all Windows based Accounting
systems
- Strong
organization and maintenance skills
- Effective
management, leadership, organizational and communication skills
- Ability
to work flexible schedules
- Sustains
performance and achievement oriented
- Confident
with customers.
- Inspires
cooperation and commitment.
- Adapts
work style and ethics appropriately.
- Good
written and verbal skills.
- Has
energy and drive.
- A
sense of urgency and makes things happen
- Open
to feedback and learning.
- Generates
innovative options and has positive impact and influence
- Operates
ethically with high level personal integrity
- Emotionally
stable and mature
If you are up to the challenge, possess the necessary
qualification and experience; please send your CV only quoting the job title on
the email subject (5 Star Hotel Credit Manager) to
jobs@corporatestaffing.co.ke before Wednesday 6th April 2016
Kindly indicate current/last salary on your CV
N.B: We do not charge any fee for receiving your CV or for interviewing
Only candidates short-listed for interview will be contacted