Job
Title: Field Service Engineer
Job
Code:
FSE/SIC/130506
Number
of Positions Open: 1
Closing
Date: Open
Until Filled
Summary:
Our client is an international organization with offices and factories on five continents.
Summary:
Our client is an international organization with offices and factories on five continents.
With around 3,000
staff of over 50 nationalities, they provide technologies and services in more
than 200 countries around the world.
They are a trusted
security provider and adviser to governments, central banks, high-security
printers and industry.
Job Objective:
Job Objective:
- Provide 1st and
2nd level technical support to ensure efficient and effective operation of
the TRACE solution. Perform daily maintenance, troubleshooting tasks and
provide technical support according to established procedures.
- Be the primary
point of contact to the business unit’s internal and external customers.
- Activities
include maintaining servers and applications; test, release, and deploy
applications; provide assistance to other Field Operations Technicians;
and answer technical questions.
Primary
Responsibilities:
- Ensure that all
of our client’s policies including those concerning Health, Safety and
Environmental protection are respected, and implement or propose
improvements in such practices.
- Provide the
first-level support for technical issues
- Ensure the
resolution of incidents within specific time constraints
- Perform user
management and routine system administration tasks
- Manage and
maintain servers and data center equipment
- Respond to
requests of other technical teams
- Troubleshoot and
resolve IT infrastructure, client and server software, and data issues
- Coordinate
service activities with other Field Operations Technicians, dispatch
preventive and corrective maintenance
- Maintain a test
environment
- Perform
monitoring activities
- Test all new
releases and upgrades
- Install,
configure, optimize & maintain production systems, applications, and
servers
- Maintain accurate
and updated documentation; record all changes to production environment
This
also involves:
- Work with other
support teams to improve systems and applications
- Identify
situations requiring urgent attention and escalate as appropriate
- Track problems
and change requests
- Work outside
business hours and availability for on call support depending on business
requirements
- Coordinate
deployments with other Field Operations Technicians and other teams
- Troubleshoot
performance issues
- Mentor and train
Field Operations Technicians and other staff onsite and remotely
- Contribute to
process improvement initiatives
Experience:
- Experience in
managing and troubleshooting Users and their workstation on
Microsoft OS (Win XP and Windows 7)
- Minimum 2 years’
experience maintaining and troubleshooting equipment in a factory
environment
Skills
and Certification:
- College degree
or technical training in a relevant field, or equivalent combination of
training, and/or experience
- Fluent in
English and local language
- Good written and
verbal communication
- Ability to
diagnose and analyze application server logs
- Linux shell
scripting and systems administration experience
- Knowledge of
TCP/IP networks and troubleshooting experience with related protocols
- Experience with
Microsoft office tools (Excel / Word)
- Knowledge of
basic IT support tools: FTP, SSH, Putty, SVN, Remote Access
- Strong
troubleshooting skills and demonstrated abilities to diagnose and analyze
technical issues
- Excellent
interpersonal skills, innovative and good influencing skills
- Team oriented
- Ability to work
under pressure
- Demonstrated
ownership of responsibilities
- Customer
oriented attitude
- Focus on quality
and results
- Good written and
verbal communication
- Self-motivation
Discreetly
dynamic
- Communicates and
influences effectively
- Promotes
teamwork
- Delivers results
- Delivers through
people
Profound
knowledge
- Focuses on
customer and market
- Demonstrates
functional excellence
Responsibly
pioneering
- Aligns vision,
strategy and actions
- Embraces change
- Builds
self-awareness, trust and respect
Knowledge
in one or more of the following fields a plus:
- JBoss
application server management and configuration
- JBoss Clustering
- Build SQL
queries
- Oracle, MySQL
database support
- Shell scripting:
unix / cygwin, Powershell, VBS
- Application packaging
and deployment
- Creating reports
and SQL data queries
- LAN/WAN
administration
- Monitoring tools
- ITIL / ISO 20000
processes
- VOIP and IP
Phone administration and support
- Microsoft or
other technical certification
Additional
Information:
Network of cooperation:
Internal: Local team and OCS CH
Network of cooperation:
Internal: Local team and OCS CH
External:
Local
customer and Manufacturers
How to Apply:
Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with detailed CV’s, inclusive of names and contacts of 3 referees, current telephone number and email address by scrolling down and clicking on: Field Service Engineer
How to Apply:
Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with detailed CV’s, inclusive of names and contacts of 3 referees, current telephone number and email address by scrolling down and clicking on: Field Service Engineer
