Field Service Technician Job in Nairobi, Kenya


Job Title: Field Service Technician        

Job Code: FST/SIC/130506
 
Number of Positions Open: 1
 
Location:  Nairobi, Kenya    

Closing Date: Open Until Filled

Summary:

Our client is an international organization with offices and factories on five continents. With around 3,000 staff of over 50 nationalities, they provide technologies and services in more than 200 countries around the world. 

They are a trusted security provider and adviser to governments, central banks, high-security printers and industry.

Job Objective:
  • Provide first level technical support to ensure efficient and effective operation of the TRACE solution.
  • Perform daily operation, maintenance, and troubleshooting tasks according to established procedures.
  • Work with specialists and other teams to troubleshoot issues.
Primary Responsibilities:
  • Ensure that all of our client’s policies including those concerning Health, Safety and Environmental protection are respected, and implement or propose improvements in such practices.
  • Provide the first-level support for technical issues
  • Ensure the resolution of incidents within specific time constraints
  • Perform routine system administration tasks
  • Respond to requests of other technical teams
  • Monitor equipment for quality of service, availability, and technical issues
  • Perform preventive and corrective maintenance
  • Investigate performance issues
  • Assist in the testing of all new releases and upgrades
  • Install, configure, optimize & maintain production systems, and applications
  • Maintain accurate and updated logs and documentation; record all changes to production environment
This also involves:
  • Identify situations requiring urgent attention and escalate as appropriate
  • Coordinate deployments with other Field Operations Technicians and other teams
  • Provide feedback and contribute to improvement initiatives
  • Work outside business hours and availability for on call support depending on business requirements
Experience:
  • Minimum 2 years’ experience maintaining and troubleshooting equipment in a factory environment
  • Experience troubleshooting computer networks
  • Knowledge of basic IT support procedures and tools
  • Knowledge of basic PLC setup and programming
Skills and Certification:
  • College degree or technical training in a relevant field, or equivalent combination of training, and/or experience
  • Fluent in English and local language
  • Good written and verbal communication
  • Ability to diagnose and analyze mechanical, electrical, and application issues
  • Experience with Microsoft office tools (Excel / Word)
  • Strong troubleshooting skills and demonstrated abilities to diagnose and analyze technical issues
  • Excellent interpersonal skills, innovative and good influencing skills
  • Team oriented
  • Ability to work under pressure
  • Demonstrated ownership of responsibilities
  • Customer oriented attitude
  • Focus on quality and results
  • Good written and verbal communication
  • Self-motivation
Discreetly dynamic
  • Communicates and influences effectively
  • Promotes teamwork
  • Delivers results
  • Delivers through people   
Profound knowledge
  • Focuses on customer and market
  • Demonstrates functional excellence
Responsibly pioneering
  • Aligns vision, strategy and actions
  • Embraces change
  • Builds self-awareness, trust and respect
Additional Information:

Network of cooperation:
 
Internal: Local team and OCS CH
 
External: Local customer and Manufacturers

How to Apply:

Interested candidates holding the necessary requirements, good performance and / or references are encouraged to apply with detailed CV’s, inclusive of names and contacts of 3 referees, current telephone number and email address by scrolling down and clicking on:  Field Service Technician