Senior Operations Manager
Our client EABL distributor urgently seeks to fill the above
position.
Indicators of Good Performance of the Job
Maximum profitability, occupancy volumes and quality of service
achieved.
Required standards are adhered to and customer service and
security is in accordance with the company policies, procedures, EABL and BTDL
requirements.
Service standards improvement and maintenance i.e safety
standards.
Key Duties
- Participate in
the strategic and business planning process and assist the General Manager
in overseeing implementation.
- On behalf of the
General Manager, oversee the development, implementation and continual
improvement of internal controls (audit, fraud prevention) and report to
the General Manager on all important findings.
- Drive the
development and implementations of SOP’s, brand standards and a code of
ethics.
- Set business
performance standards in all operation areas, develop processes, monitor
and ensure compliance and put in place remedial actions.
- Drive business
development, build and maintain relationships with key players, and use
every opportunity to build a positive image of the distributorship in the
market place.
- Drive the
development and maintenance of policies and procedures especially in the
human resource management procedure and distributorship.
- Constant guide
the operations team on effective ways of achieving maximum profitability
and service quality of the highest standards in all respects, offer
necessary coaching where there are gaps.
- Manage, develop
and train departmental staff.
- Prepare periodic
operational reports for Directors review.
- Run an
operations/performance review meeting bi-monthly to review business
results, identify and resolve problems and resolve problems and refocus
the team as needed.
Knowledge/Skills/Experience
- A degree in
business or equivalent
- A post-graduate
business management qualification
- Over 5 years
experience in operations of a busy organization
Competencies
- Strategic
thinker
- Business
development and management
- Technical
standard/processes development and enforcement
- Decision making
skills
- Problem solving
skills
- Leadership
skills
- Relationship
development and maintenance
If you meet the above minimum requirements, kindly send your cv
indicating your current and expected salary to the email below;
Frank Management Consult Limited,
Nyaku House, 1st Floor,
Nyaku House, 1st Floor,
Argwings Kodhek Road
Emails: frankmconsult@yahoo.com,info@frankmconsult.com
