Customer Service Supervisor
Service delivery requirements include:
Service delivery requirements include:
Effective management of the
customer service center and reception area
Identifying, research, and
resolving customer issues using the computer systems & present reports
Improvement and enforcement
of processes and procedures
Providing customers with
product and service information
Answering phone calls and
responding to customer requests and orders
Completing customer call
logs and related reports
Staff coaching
Monitoring overall QA
results to identify trends, training and process improvement opportunities
This position requires a
self-starter who possesses a desire to make things happen and about 5 years of
working experience in some supervisory level
Experience in technology oriented service _rms, mobile telephony, BPO call centres, fleet management systems, etc will be an added advantage
The applicant must have excellent oral and written communication skills, excellent interpersonal skills and an ability to motivate to produce results
A University business degree is a pre-requisite
Applicants should submit their CVs to the following email address: bentleys@bentleysinter.com
Experience in technology oriented service _rms, mobile telephony, BPO call centres, fleet management systems, etc will be an added advantage
The applicant must have excellent oral and written communication skills, excellent interpersonal skills and an ability to motivate to produce results
A University business degree is a pre-requisite
Applicants should submit their CVs to the following email address: bentleys@bentleysinter.com
Only shortlisted candidates
will be contacted
