The African Guarantee Fund
for Small and Medium Enterprises (AGF) was set up to significantly increase the
access of African Small and Medium Sized Enterprises (SMEs) to finance from the
financial sector.
AGF is seeking to recruit a Receptionist based in Nairobi.
The Receptionist is
responsible for handling a wide range of enquiries from external customers,
assessing customer enquiries and directing them appropriately to the relevant
staff in an efficient and courteous manner.
They will be required to
add value to the quality of services provided by AGF by promoting the AGF value
of "Putting Customer First" and adhering to AGF’s Customer Care
Standards.
In addition, they will
provide administrative support to staff in order to ensure that AGF services
are provided in an effective and efficient manner.
Duties and responsibilities
- Manage the
reception area;
- Provide
assistance to customers in the most appropriate manner to meet their
needs, demonstrating due attention to customer care and a professional
approach at all times;
- Accurately
receive, respond and record customer enquiries and information and direct
customers appropriately;
- Receive and
process follow up information about previous customer requests;
- Manage the
switchboard for all incoming and outgoing calls;
- Receive and
record all incoming documents/mail;
- Manage
telephone lines and report faults;
- Maintain and
update directories;
- Provide
general administrative and secretarial support such as typing, mailing,
faxing, photocopying, information storage and printing;
- Maintain an
awareness of all relevant service developments and participate in all
aspects of training, proactively seeking opportunities for learning and
self - development so as to improve effectiveness and efficiency of
service delivery.
Requirements
- A minimum of
a Diploma in Business Administration/Secretarial Studies/Front Office
operations;
- Advanced
training in MS-Office software, particularly Word, Excel and Access is
essential;
- 3 to 5
years’ experience in an international multi-cultural organisation with
progressive experience in office administration and front office
operations;
- Excellent
written and spoken English, with a working knowledge of French;
- Ability to
edit and proof read documents;
- Experience
in preparation of presentations.
Interested candidates are encouraged to apply by sending a cover
letter and detailed curriculum vitae to
recruitment@africanguanteefund.com, quoting the position title.
recruitment@africanguanteefund.com, quoting the position title.
Provide details of your
current and expected remuneration.
Application Deadline: 14 February 2013.
Only short listed
candidates will be contacted.
