Industrial Relations Manager
Job Ref: HR
01/2013
The Position
Key Responsibilities
·
Maintain a positive labor relations environment through
establishment of satisfactory relationship between the union, management and
employees.
·
Implement industrial labor relations programs and oversee
compliance with the union negotiated contracts.
·
Represents management in labour relations, including
negotiation, interpretation, and administration of collective agreements.
·
Develop and implement employee engagement programs.
·
Represent the Bank in employment litigation issues.
·
Oversee effective management of staff disciplinary issues.
·
Facilitate grievance dispute resolution process and track
grievances, monitor trends and provide advice on possible resolutions to
issues.
·
Coordinate employee disciplinary and grievance fact-finding
meetings and consensus reviews
The Person
·
Bachelor’s degree in Human Resource Management, Business
Administration or other relevant field.
·
Professional qualification in Human Resources Management.
·
Minimum 6 years generalist HR experience with at least 4 in
relevant Industrial Relations management in a corporate environment.
·
Proven experience creating a diverse workforce and inclusive
environment.
·
Proven experience in establishing and maintaining relationships
with multiple levels of the organization
·
Knowledge and experience in negotiations, arbitration, grievance
handling.
·
Excellent communication and interpersonal skills
·
Planning, organizing, and problem solving skills
·
Ability to work effectively under pressure and tight deadlines
·
Ability to build strong working relationships, internal and
external to the organization
·
Sound knowledge of labour laws and practices
·
Initiative, self-drive and open minded
·
Excellent organizational skills
·
Evidence of the practice of a high level of confidentiality
·
Attention to detail
·
Team Player
The above position is a demanding role which the bank will
provide a competitive package for the successful candidate.
Field Security Manager
Job Ref: LOG
01/2013
The Position
Reporting to the Head of Security, the position will be
responsible for Security Risk assessment, monitoring and supervision of the
outsourced security services; Guarding, Alarm Systems, CCTV
Key Responsibilities
·
Conducting targeted branch security risk assessment surveys on
an annual basis.
·
Supervision and deployment of the outsourced security work
force; development and implementation of site instructions and SLAs.
·
Incident investigation and reporting;
insecurity/crime/procedural breaches by staff and contractors
·
Represent the bank in court in cases concerning robbery and
other physical criminal activity committed against the bank.
·
Responsible for Reconciliation and verification of Security
Service Payment and Expenses
·
Inspection of fire safety equipment, coordinating their
maintenance and staff training.
·
Provide scheduled and ad-hoc Intelligence reporting to the Head
of Security.
·
First liaison with relevant law enforcement agencies for all
incidents reported by the Branch Network and Head Office Units.
·
Provide physical reconnaissance and needs analysis services for
Corporate Events (KCB Rally, Annual General Meetings, and Launches etc.)
The Person
·
A Bachelor’s degree from a recognized University. An MBA will be
an added advantage.
·
Diploma in Security Management and or police or military
service. Other security related qualifications are essential
·
At least 5 years management experience and 2 of which should
have been in Law Enforcement, Electronic Security Systems/Security or
Administration / Operations.
·
Excellent understanding of bank operations both Head Office and
Branch Network.
·
Excellent communication and presentation skills
·
Ability to work under pressure and with minimal supervision
·
Flexibility i.e. ability to work in different places and at odd
hours.
·
Good planning and organizational skills.
·
Proficiency in MS Office suite
·
Excellent analytical skills and attention to detail.
The above position is a demanding role which the bank will
provide a competitive package for the successful candidate.
Digital Brand Manager
Job Ref: MKT
03/2013
The Position
Reporting the Advertising & Communications Manager, this
role is responsible for developing and executing the digital engagement
blueprint.
The blue print is an annualized calendar of sustained digital
marketing support covering the KCB website, social media (frequent twitter, FB
updates by bank & products), internal digital communication & direct
consumer marketing leveraging the contact centre.
Key Responsibilities
·
Develop the annual digital engagement blueprint by project.
·
Maintain relevant and engaging dialogue with consumers on social
media pages (thus building & meeting social community targets for selling,
engagement & customer care), monitor feedback and escalate as relevant.
·
Manage & update content to KCB website pages across the
group, maintain exciting and dynamic updates to look, feel and news, PR &
campaigns across the group (meet set stickiness & unique visits metrics).
·
Manage the website redesign in line with the brand & world
class standards.
·
Develop online campaigns for various products that are largely
digitally driven – diaspora, advantage, mobi, cards, Foundation.
·
Redesign internal communications (upgrade intranet tools) to effectively
leverage staff on promotions, keep staff engaged with a weekly newsletter,
route communication effectively, leverage gamification to drive operational
efficiencies, improve risk intelligence etc.
·
Monitor and escalate consumer feedback from digital channels and
maintain records system to open & close cases with contact centre (crisis
management) – tracking sentiment, influencers (build ambassadors & engage
them).
·
Leverage contact centre to align marketing messages to be
communicated periodically with consumers (direct marketing email & SMS
campaigns) to aid in cross selling in conjunction with brand managers.
·
Create a clearly targeted digital footprint for all divisions.
The Person
·
A university degree preferably in a business related discipline.
·
Possession of professional qualifications/post graduate degree
will be an added advantage.
·
Must have at least 2 years’ experience in digital media
management.
·
A genuine interest in providing excellent customer service
·
Excellent communication and interpersonal skills
·
Planning, organizing, and problem solving skills
·
Ability to work effectively under pressure and tight deadlines
·
Ability to build strong working relationships, internal and
external to the organization
·
Initiative, self-drive and open minded
·
Attention to detail
·
Team Player
The above position is a demanding role which the bank will
provide a competitive package for the successful candidate.
If you believe you can clearly demonstrate your abilities to
meet the criteria given above, please submit your application with a detailed
CV, stating your current position, remuneration level, e-mail address and
telephone contacts quoting the job title/reference in the subject field to
recruitment@kcb.co.ke.
To be considered your application must be received by 22nd
February 2013.
Only short listed candidates will be contacted.
