Vacancy Announcement
Forecourt Supervisor
An investment Ltd company located in Nairobi involved in working
with Investment companies and Petrol station business activities is looking to
fill the position of a forecourt supervisor.
Job Purpose: Ensure provision of a high level of customer service in the
forecourt and service areas by performing the following supervisory duties.
Duties and Responsibilities
- Ensuring order and
the smooth running of operations at the forecourt and service areas at all
times
- Ensure the
entire forecourt staff are smart and presentable
- Ensure proper
merchandising of products on the forecourt especially on the
lubricant racks
- Apply and ensure
that the Forecourt Customer Attendants(CSA) apply the Total Top service
standards in all operations
- In conjunction
with the line manager assign daily/shift based duties to CSA’s
- Ensure that
customers are served efficiently and their requests attended to politely.
- Ensure a clean
working environment adhering to the housekeeping and health and safety
standards of Total Kenya Ltd and Bill Investments Ltd.
- Deal with cases
of staff disobedience/customer complaints in the first instance (reported
to the manager in the daily briefing).
- Represent the
management when dealing with credit customers
- Confirming Local
Purchase Order (LPO) details before commencing of fuelling
- Verifying that
invoice/credit card amounts tally with what is on the pump and writing
invoices
- Training of new
employees (On the job training - OTJT) in line with our standards.
Assist in appraisals and evaluation of members of staff.
- Suggest and
recommend improvements to staff related matters.
- Aim for the
highest product sales to each customer
Key Performance Indicators
- Smooth and
improving operations at the forecourt/service areas
- Elimination of
fraudulent activities on the forecourt/service areas
- Comments
received from customers on service and mystery motorist reports
- Increased sales
- Communication
with senior management
Minimum Requirements
- Form 4 KCSE
Certificate or Equivalent
- Certificate of
Good Conduct
Personal Attributes
- Pleasant and
service oriented personality
- Distinguishing
characteristics
- Employees at
this level are generally able to function without supervision.
- Strong
leadership, organizational and communication skills are required.
- Should be able
to command respect from others.
Unique Job Demands
- Based outside in
the forecourt.
- Work in day or
night shifts.
- Work with fuels
and oils.
- Work involves
much time spent standing.
Salary budget: Kshs.18, 000 Gross
How to apply:
If you are interested in the position and have the skills and
talents our client is looking for, we would like to hear from you.
Please forward a copy of your updated resume, and your current
salary and benefits package to info@dorbe-leit.co.ke before close of business
1st February 2013.
Only successful candidates will be contacted.
