Client Relationship Representative
This is a fantastic opportunity for young, vibrant, talented
individuals who have an interest in joining a successful global outsource
insurance team.
Role Summary
To provide telesales support with the aim to increase customer
retention; cross-selling to increase average number of policies per client;
handle customer enquiries promptly, efficiently and professionally across both
inbound and outbound channels.
Duties
- To call clients
and confirm receipt of renewal notices received before renewal date in
line with script
- Propose premium
financing options to client in line with Company policy for late renewals
and recoveries.
- To call clients
to cross sell and/or up sell insurance products to clients who have
renewed policies in line with cross selling script.
- Record
information on reason for non-renewal or complaints
- Flag follow ups
and book appointments with clients
- Send product
information and/or proposal form to clients via email.
- Advise clients
on premium payment options
- To actively
participate in process improvement meetings as required
- Back office
processing between teams.
Knowledge and experience
- Degree or
diploma
- Call center
experience sales experience and/or international telesales experience will
provide an advantage
- Sales experience
or financial services experience will provide an added advantage
- 2-3 year work
experience
Mandatory requirement
- Must be willing
to work shifts occasionally
- Fluent in
English and Kiswahili – written and oral
- Good computer
literacy skills
- Certificate of
Good Conduct
If you believe this is an exciting and challenging opportunity
for you; then please go to www.horizoncontactcenters.com for
more details and to apply.
An attractive fixed and variable remuneration is offered for
this position.
Only shortlisted candidates will be contacted.
Closing date is Friday 01st February 2013.
