Job Title: ICT Assistant
Responsible for: Operations
Location: Nairobi and Mombasa
- assist &
resolve customer issues relating to technical problems with the system
- creation of user
accounts, registrations or equipment & vehicles, roles, logins,
journeys & any other approved requirements where identified
- monitoring of
the platform & rectify possible issues to ensure the smooth running of
operations
- provision of
technical assistance as directed by the Operations Manager
- provide training
to both staff and client staff where & when required
- assist in
developing the business of Fleet & Cargo Tracking with current or new
clients
- programming
& testing of equipment
- provide support
for all areas of technical support function including communications
software, test tools and performance
- to provide a
work environment that is supportive and receptive to development
opportunities and activities
- to keep abreast
of Operations best practices and constantly provide feedback to management
if & when required for the continuous improvement in our service
- support the
annual and short term business objectives
- may, from time
to time be required to work out of station
Required Skills
- good technical
knowledge and skills
- hard working,
honest, and performance orientated.
- able to work
long hours and odd times
- good
organizational skills
- be punctual in
timekeeping
- able to work as
a member of a team and when required, independently
- able to work
unsupervised
Qualification:
- Computer
Competent
Experience required:
- ICT s/w and/or
h/w engineering
Knowledge and understanding of:
- Microsoft Office
suite of software
Proven ability to:
- Communicate
effectively (verbally and in written form)
- Maintain,
support & promote ethical & professional values
- Ability to meet
targets & work under pressure
- Build and
sustain relationships
- Value and
support others
- Solve problems
- Use of generic
IT applications
- Promote an
organisation’s interests and values
- Recognise own
strengths and weaknesses
- Improve and
sustain performance in a service delivery organisation
- Results and
quality management orientated
- Innovation and
continuous development and improvement
Please
send your resume to techoperation.2013@gmail.com with the position title on the
subject.
Only
shortlisted will be contacted
