Applications are invited
for the following position:-
Front Office Manager (1)
The Front Office Manager
will work under direct supervision of the Rooms Division Manager with a job
purpose of maintaining effective and professional front office operations for
the Hotel.
- Supervising
the work of the receptionists and night auditor
- Work hand in
hand with Housekeeping to ensure smooth check-in and checkout operations
- Responsible
for room blocking for all arriving VIP’s and groups
- Maintaining
regular contact with frequent guests and VIP’S
- Counter
checking room rates to ensure they are correct
- Handling and
resolving guests complains
- Collaborate
with the reservations office to ensure smooth flow of bookings
- Maintain
strong communication with all operational departments as well as
Sales/Conference & Banqueting
- Welcome and
escort VIP’s and regular guests,
- In charge of
Scheduling and controlling staffing levels at the front office
- Liaise with
finance department to ensure proper and correct invoicing of accommodation
bills
- Hold front
office briefings at the beginning of every shift
- Perform any
other duty as may be assigned
Qualifications and key competences
- A bachelors
degree in hospitality, tourism or business management
- Two years’
working experience as front office supervisor or manager
- Good
Communication, team working, administrative and organizational skills.
- Flexible,
trustworthy and ability to work professionally without supervision.
- Knowledge of
Opera (hotel reservations system) is an added advantage
Please submit a cover letter and Curriculum Vitae (CV) to the
following email address on or before Friday 20th July 2012,
Only shortlisted candidates
will be contacted for interview.
Email: germaine.uwobasingiza@millecollines.net
Website: www.millecollines.net
Website: www.millecollines.net
