Application Deadline
2011-06-17
Job Details
Director, Business Process Outsourcing (BPO)NT 13
MMU/RPE/REG/1
Reporting to the Deputy Principal (Research, Production & Extension), the successful candidate will head the University Business Process Outsourcing Unit in line with Vision 2030 and contribute to the realization of the University Strategic Plan and vision as a centre of excellence in ICT.
Responsibilities
* Spearhead business process outsourcing initiatives that are consistent with the University overall strategy
* Manage multiple business initiatives in a start-up environment
* Build and manage a BPO development team with acceptable work ethics, culture and values
* Conduct BPO contract negotiations in consultation with relevant University officials
* Setting up an ultra modern BPO services center comprising of contact center, back office, data transcription, software development and engineering development and market the same nationally and internationally
* Facilitate the mobilization of financial, knowledge, technical and other resources in support of the BPO activities
* Set up international and in-country outsourcing industry linkages and training institutions
* Develop and implement training strategies in the University to deliver a national pool of highly skilled man power for the BPO/Information Technology Enable Services (ITES) industry in line with Vision 2030
* Equip trainees with knowledge, skills and attitudes to enable them work efficiently in a BPO call/contact centres
Key Qualifications
* Masters degree in Business Administration/Entrepreneurship/Information and Communications Technology or related fields from a recognized university
* At least 10 years professional experience in a busy business environment, 3 of which must be at senior management level in either public or the private sector
* Strong management, leadership, organization and coordination skills
* A good understanding of the key issues and challenges facing the BPO industry
* Ability to handle multiple assignments, work under pressure and maintain organized work habits
* Experience in business acquisition and joint venture management will be an added advantage
Salary Scales
* NT 15: Kshs.113140 x 3687 – 135262 x 6068 – 165600
* NT 14: Kshs.89707 x 2774 – 92481 x 3352 – 115945
* NT 13: 69840 x 2012 – 73864 x 2507 – 81385 x 2774 – 92481
* Grade 9: Kshs.26128 x 1008 – 31168 x 1332 – 37828
Applications accompanied by copies of relevant documents and certificates including a detailed CV, current salary and copy of pay slip, telephone number and e-mail address should be addressed to and reach the undersigned on or before 17th June 2011
The Deputy Principal (Finance & Administration)
Multimedia University College of Kenya
P O Box 30305-00100,
Nairobi
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