At Careers Verified, we go beyond narrowly defined client’s issues, we create opportunities for our clients, candidates, colleagues, collaborators, and the community. Through a network of diversified but highly complementary line of business, we help organizations find critical talent, access cutting-edge advice and get the innovative support they require to grow in a challenging market. We partner with businesses and organizations of varying size and structure across diverse sectors, such as Oil and Gas, Engineering, Finance, Telecom, FMCG, Legal, Technology, Healthcare, Travel and Aviation etc. to enhance business performance and to optimize for growth to achieve exceptional results. What sets us apart is the depth of our capabilities, creative problem solving approach and proven track record in our practice area combined with in-depth knowledge of the realities of the industries we serve.
We
are recruiting to fill the position below:
Job Title: Relationship Officer (Personal Banking)
Locations: Abia, Abuja (FCT) , Akwa
Ibom , Anambra, Bayelsa, Benue, Borno, Cross River , Delta, Ebonyi, Edo, Ekiti,
Enugu, Gombe, Imo, Kaduna, Kano, Kebbi, Kogi, Kwara , Lagos, Niger, Ogun, Ondo,
Osun, Oyo, Plateau, Rivers, Sokoto, & Taraba
Employment Type: Full-time
Job Summary
- We are seeking a proactive, customer-focused, and target-driven
Relationship Officer – Personal Banking to acquire new customers, manage
existing relationships, promote banking products, and drive the growth of
the bank’s retail and personal banking portfolio.
- The ideal candidate will be responsible for generating new business,
understanding customers’ financial needs, providing suitable banking
solutions, and maintaining strong customer relationships while achieving
assigned sales and revenue targets.
Key Responsibilities
- Acquire new customers through direct sales, referrals, networking,
and business development activities.
- Manage and grow an assigned portfolio of personal banking customers.
- Promote and sell banking products including savings/current
accounts, loans, cards, investments, digital banking solutions, and other
approved products.
- Identify customers’ financial needs and recommend appropriate
products and services.
- Develop and maintain strong, long-term relationships with existing
and prospective customers.
- Conduct market visits, customer calls, and other business
development activities to generate leads.
- Follow up on prospective customers and convert qualified leads into
active customers.
- Cross-sell and up-sell relevant banking products to existing
customers.
- Ensure accurate completion and submission of account opening and
customer documentation.
- Maintain up-to-date customer records and sales activity reports.
- Monitor customer transactions and identify opportunities for
increased engagement and product penetration.
- Resolve customer enquiries and complaints promptly or escalate them
through the appropriate channels.
- Ensure compliance with the bank’s policies, KYC requirements,
regulatory guidelines, and internal controls.
- Meet or exceed assigned monthly sales, acquisition, portfolio
growth, and revenue targets.
- Participate in branch marketing campaigns, customer acquisition
drives, and other business development initiatives.
- Prepare regular reports on sales activities, customer acquisition,
pipeline, and portfolio performance.
Key Performance Indicators
(KPIs)
- New customer acquisition
- Deposit and portfolio growth
- Loan/product disbursement and uptake
- Revenue generation
- Cross-selling and product penetration
- Customer retention and engagement
- Lead conversion rate
- Achievement of assigned sales targets
- Compliance and documentation accuracy
Requirements
- Minimum of Bachelor’s Degree / HND in Business Administration,
Marketing, Economics, Finance, Banking, or a related field.
- 1–3 years of experience in sales, business development, relationship
management, or retail banking is an advantage.
- Candidates with strong sales experience in banking, fintech,
telecommunications, FMCG, or other customer-facing industries may be
considered.
- Strong communication, negotiation, and interpersonal skills.
- Excellent customer service and relationship-management abilities.
- Ability to work independently and under pressure in a target-driven
environment.
- Strong prospecting, lead-generation, and conversion skills.
- Good knowledge of retail banking products and customer acquisition
practices.
- Proficiency in Microsoft Office and basic digital tools.
Key Competencies:
- Relationship Management
- Sales & Business Development
- Customer Acquisition
- Communication & Negotiation
- Business Networking
- Customer Service
- Target Orientation
- Problem Solving
- Persuasion & Influencing
- Attention to Detail
- Integrity and Professionalism.
Application Closing Date
31st
October, 2026.
How to Apply
Interested
and qualified candidates should:
Click here to apply online
