SnappyPay is a fast-growing fintech platform focused on simplifying digital transactions for Nigerians. We provide affordable and convenient services including airtime and data purchases, electricity and cable TV subscriptions, airtime-to-cash conversion, virtual cards, gift card services, and social media engagement solutions.
At
SnappyPay, our mission is to make everyday digital payments easier, faster, and
more rewarding. We are building a platform that combines affordability,
cashback rewards, smooth user experience, and innovative financial solutions
for individuals and businesses.
Our
team is made up of passionate and result-driven people committed to innovation,
customer satisfaction, and continuous growth. We believe in creating
opportunities, encouraging creativity, and building a work environment where
talented individuals can grow professionally while making real impact. Joining
SnappyPay means becoming part of a company focused on technology, innovation,
and the future of digital payments in Nigeria.
We
are recruiting to fill the position below:
Job Title: Customer Care Representative (Rotating Shifts)
Location: Ikeja,
Lagos (fully on-site)
Employment Type: Full-time
Responsibilities
- Manage incoming calls and customer inquiries.
- Identify and assess customer needs to ensure satisfaction.
- Build strong customer relationships through open and interactive
communication.
- Provide accurate, valid, and complete information using the right
tools and procedures.
- Handle customer complaints, provide appropriate solutions, and
follow up to ensure resolution.
- Follow company communication procedures, guidelines, and policies.
- Manage online customer interactions and resolve issues effectively.
Basic Requirements
- Minimum of ND or NCE (HND and BSc also welcome).
- Gender: Female.
- Computer literate.
- Good communication and customer service skills.
- Experience in customer service, crypto, fintech, betting or banking
is an advantage.
Work Schedule
- Rotating morning, afternoon and night shifts, as our service runs
every day.
- Two days off per week based on your assigned schedule.
- If your shift falls on a Sunday or public holiday, you will work
that day.
- Personal phones are not allowed during working hours. Phones are
submitted to the supervisor at the start of each shift and returned at the
end. In an emergency, you may use the company phone, and your family can
reach you through the company line.
Salary
N120,000
monthly starting salary (including allowances and bonuses).
Application Closing Date
30th
October, 2026.
Method of Application
Interested
and qualified candidates should Click
Here to Apply
Note
- This role is fully on-site in Ikeja. Candidates living in or close
to Ikeja will be given priority.
- False information or fake documents will lead to disqualification.
- Only shortlisted candidates will be contacted for the interview.
