Amy Consulting - Our client, a Travel Company located in Ikoyi, Lagos with high NetWorth Individual and Corporate clients, is recruiting to fill the position below:
Job
Title: Senior
Travel Consultant (Ticketing)
Location: Lagos
Employment Type: Full-time
Job
Description
They are currently in need of an experienced Manager to lead the Ticketing
team. He / she would be responsible for:
- Providing
guidance and direction to ticketing team on flight reservations and
issuance of tickets on Amadeus GDS; Reissue and Revalidation of tickets,
issuance of EMD’s, Refund applications, Generation of travel insurance on
BSP link and other related ticket issues.
- Advising clients
on flight itineraries, air ticketing, hotel accommodation, land transfer
and other travel-related issues.
- Liaising with
airlines and approved agents to check all communications, negotiations and
procurement requirements when required.
- Providing
assistance clients with airport check-in points, embassy appointments,
online check-in, seat allocation, boarding pass issuance etc. and
attending to corporate clients' enquiries.
- Negotiating
pricing and commissions with external stakeholders and partner travel
companies.
- Managing
correspondence to airlines, private and corporate clients and respond to
mail correspondence.
- Handling complex
customer complaints and ensure customer satisfaction.
- Training and
monitoring ticketers to ensure high performance towards customer
satisfaction, meeting of targets and increase in sales.
- Creating work
schedule and timetables and allocating jobs.
- Managing accounts
and meeting or exceeding targets relating to revenue growth and profit
margin.
- Identifying
incremental sales opportunities within a portfolio of customers.
- Building and
maintaining strong relationships with both internal & external
customers at all levels within an organization.
- Ensure client's
retention by exceeding client expectations with every interaction.
- Ensuring all
client account information is up to date.
- Ensuring
effective and efficient debt recovery from clients.
Key
Skills Needed
- 5+ years'
experience and proficiency in the use of Amadeus GDS.
- Previous
leadership experience in ticketing.
- Ability to relate
with internal and external stakeholders at various levels.
- Excellent
communication skills.
- Attention to
detail.
- Results oriented
with regards to quality and productivity goals.
- Availability to
work flexible hours as determined by business need.
- IATA
certification (desirable).
Experience:
- Amadeus: 5 years
minimum(Required)
