An
investment Ltd company located in Nairobi involved in working with other
Investment companies and Petrol station business activities is looking to fill
the position of a Service Bay
Supervisor who will
report to the Station Manager.
Job Purpose
/ Summary: To
supervise the service bay and ensure that customers are attended to promptly
and their needs are fully met. Services offered at the service bay include;
Pitstop service, tyre centre, car wash and sales at the lubes office.
- Ensure
the entire service area staff are smart and presentable
- Ensure
proper merchandising of products at the Lubes office.
- In
conjunction with the line manager assign daily/shift based duties to
service area staff
- Ensure
a clean working environment adhering to the housekeeping, security, health
and safety standards of Total Kenya Ltd and Bill Investments Ltd.
- To
handle any customer complaints and cases of staff disobedience arising at
the service bay (this should be reported to the manager in the daily
briefing).
- Suggest
and recommend improvements to staff related matters.
- Aim
for the highest product sales to each customer
Pitstop service
- To
supervise the Pitstop mechanics and greasers who perform oil change and
greasing services.
Car wash
- Offer
car wash/engine wash to customers at a fee with purpose of increasing the
customer base through diversification.
Tyre Centre
- Ensure
the provision of specialized tyre care service to customers such as sale
of tyres, puncture repair and tyre change, wheel balancing and maintenance
of good housekeeping standards at the tyre centre
Key Performance Indicators
- Smooth
and improving operations at the service bay areas
- Elimination
of fraudulent activities on the service bay areas
- Comments
received from customers on service and mystery motorist reports
- Increased
sales in the three departments above
- Communication
with senior management
Minimum Requirements
- Education/Experience:
- Form
4 KCSE Certificate or Equivalent
- Certificate
of Good Conduct
- Pleasant
and service oriented personality
Skills
- Work
under minimum supervision
- Offer
leadership direction
- Organizational
and communication skills
Salary: Kshs.21,500
How to apply:
If you are
interested in the position and have the skills and talents our client is
looking for, we would like to hear from you.
Please make your application through info@dorbe-leit.co.ke before close of business 2nd May 2016.
Only
successful candidates will be contacted.
