Vacancy: Reservations
Manager
Job Ref: RH/RM/1
Our client
is an international hospitality company with a portfolio of independent luxury
hotel properties in some of the world’s most desirable locations.
They are
looking for a Reservations Manager to be based at their 5* luxury hotel in
Zanzibar.
Duties and
Responsibilities
- Having
knowledge of entire Reservation Procedure in accordance to international
hotel standards.
- Responsible
for incoming reservation enquires and handling all correspondences through
fax, telephone and emails.
- Allocate
daily tasks to reservations staff and supervising of Group Reservations
activities.
- Daily
review of reservations booked and arrival status.
- Responsible
for preparation of occupancy forecast, liaise with Sales Department in
regards to occupancy and Rates Reservation's Analysis.
- Responsible
for implementation of policies and procedures and training staff.
- Responsible
for recording Company, Travel Agent Rates both in system and
correspondence file.
- Identify
top producing accounts ensure proper recognition by reservation staff.
- Responsible
for various production reports and supply to each department concerned.
- Monitor
daily telephone manner and general performance of reservations staff.
- Ensure
special handling of repeats guest and very VIP guest.
- Review
room blocking for long stay, villas and special group request.
- Maintain
cordial relations with commercial clients.
- Bring
to the attention of Rooms Division Manager when the hotel availability
status needs be changed and prepare for necessary action.
- Responsible
for maintaining a neat and orderly position at all times.
- Assisting
the Director of Sales & Marketing in setting rates, special promotions
and packages.
- Maintaining
the in-house reservations systems and forecasting revenue streams.
- Maintain
and evaluate statistical information for tracking and decision-making
purposes.
- Achieve
budgeted targets for the department with emphasis on maintaining
previously agreed upon quality and service standards.
- Ensure
agents are using proper selling techniques and strategies thus maximizing
revenue generation and contribution.
- Resolve
internal & external customer complaints, respond to enquiries and
troubleshoot as necessary.
- Develop,
implement and evaluate policies and procedures that improve efficiency and
effectiveness of our Reservations Centre.
- Chair
weekly reservations management meetings to identify business cycles and
strategies to deal with the same. Distribute updated information and
results of meeting to key team members.
- In
general, perform any other duties might requested by General Manager,
Director of Sales & Marketing or Room Division Manager.
Qualification,
Skills and Experience
- Minimum
3 years’ experience as Reservation supervisor or Assistant Manager in a
reputed hotel.
- Must
have experience in either Opera or Fidelio.
- Graduation
from an accredited college or university in an appropriate curriculum and
considerable experience related to this class of work including some
supervisory experience; or any equivalent combination of training and
experience.
- Must
have excellent command of the English language and good computer skills.
- Must
be a well-organised person with a good sense of humor and proven decision
making abilities.
- Familiarity
with Revenue Management principles will be helpful but not necessary.
- Applicants
are required to be flexible with work schedule, including weekends and
night schedule as necessary and must be able to multi-task with
exceptional attention to detail.
Remuneration: An attractive salary is on
offer dependent on skills, qualifications and experience.
To apply,
send your CV in word format with a recent photograph of yourself embedded in
the top right hand corner.
Attach an
application letter demonstrating how your skills, experience and qualifications
are transferrable to the role.
All
documentation is to be emailed to info@byappointmentafrica.com, quoting the Job
Reference in the subject header of your mail.
ONLY short listed candidates will be contacted
