Hotel General
Manager
Our client a prime Group of Luxury Hotels and Lodges in East Africa is currently seeking to fill the position of a General Manager for its Hotels/Lodgers in Kenya
The primary responsibility is of the General Manager is to achieve optimal guest satisfaction and a good working environment to attain all set objectives. S/He must be able to delegate responsibilities, organize complex projects and launch priorities consistent with hotel objectives.
In charge of Day to day general running and management of the hotel and enforcing hotel policies and procedures
- Establish
priorities consistent with the hotels objectives.
- Develop
an operating environment that assures consistent guest satisfaction
- Monitor
the performance of the hotel through
of guest satisfaction analysis and financial reports
- Uphold
product and service quality standards by conducting ongoing evaluations
and investigating complaints. Initiates corrective action.
- Prepare
financial reports for management
that clearly explain operational
effectiveness, trends and variances.
- Establish
and maintain a pro-active human resource function to ensure employee
motivation, training and development, wage and benefits administration,
and compliance with established labor regulation
- Manage
hotel operations budgeting, forecasting and performance to expectations
- Ensure
hotel policies and procedures are followed by each department (Operations,
Safety, HR, etc.)
- Develop
strategies and operating plans in line with the longer-term goals
- Ensure
timely and highly quality guest services that meet or exceeds clients
expectations.
- Manage
and supervise commercial operations, & revenue generations activities.
- Carrying
out customer surveys and proposing improvements arising from feedback
received.
- Coordinate
planning with regard to work schedules, employment of employees within the
different services;
Qualifications
- Degree
in Hospitality Management./ Diploma in hotel management or related cause
from Kenya Utalii college
- 5
years or more experience in in Hotel management preference 4 & 5 star
hotels
- Prior Experience in financial management and budgeting
Application
Procedure;
Interested & Qualified candidates to send their CVs to careers@frank-mgt.com CC frankmconsult@yahoo.com.
All applications should be received on or before 10th May, 2016
Interested & Qualified candidates to send their CVs to careers@frank-mgt.com CC frankmconsult@yahoo.com.
All applications should be received on or before 10th May, 2016
