Our client
is a not-for-profit organisation with the vision to create thriving African
economies. The organization works with Corporates and SMES to create linkages
and business opportunities for growth and entrepreneurship.
The
partnership with both private and public sector companies is aimed at
effectively identifying and tackling the challenges of doing business in
Africa, delivering more impactful and cost-efficient solutions. They do this by
creating sustainable cross-sector partnerships, empowering local enterprise,
championing private sector-led growth and simplifying doing business in
Africa.
Job title: Support Advisor
Location: Nairobi, Kenya
Reporting
to: Africa
Manager
Job summary
and overview: The overall
purpose of the role will be to on-board, support and process fee payments from
clients and providing business information. They will also assess, validate,
update and maintain customer data in accordance with defined criteria,
processes and timescales.
Key
Responsibilities
- Manage
customer applications and renewals in accordance with defined criteria,
processes, procedures, priorities and timescales
- Provide
accurate and clear information to new customers, explaining the benefits
and processes involved
- Provide
first-line support to existing customers including updates on registration
status, process and IT issues, concerns and complaints
- Assess,
validate and quality check customer data being submitted online in
accordance with defined criteria, processes, procedures, priorities and
timescales
- Ensure
that customer data sourced from appropriate authorities is adequately
validated against key defined requirements and criteria sets
- Update
and maintain customer details and account records in accordance with
defined processes
- Be
accountable for the quality and integrity of customer data sourced from
authorities and published externally
- Contact
customers by telephone and email in accordance with defined processes,
procedures, priorities and timescales at all times
- Be
committed at all times to upholding a first class customer service
experience and building strong relationships with customers
- Accurately
log and maintain records of customer contact, activity and outcomes in a
timely manner
- Advise
and process any fee payments for new and renewing customers, giving
relevant and appropriate advice to allow customers to make an informed
decisionAssist with the production of regular management reports to
monitor and improve processes
- Work
as part of a team to ensure overall objectives and process deliverables
are consistently achieved
- Maintain
high standards of professional conduct and ethics
Key documents to review
- Operating
Model
- Launch
Plan
- Business
Model
- Summary
Document for Partners
- Brand
Communications marketing plans
- David
& Goliath Research
- Team
directory
- Support
Advisor’s KPIs
How to Apply
If you meet
the said requirements and are passionate enough to be part of a great team,
send your application in confidence by email attaching your latest CV to:
The
Recruiter,
NB: Clearly
state the position you are applying for in the subject line of the email and
indicate your current and expected salary.
Closing
date for applications is Tuesday 22nd March 2016.
Only
Shortlisted candidates will be contacted for interviews.
