Our client, a leading provider of
financial and investment services with fast growing operations in Kenya, seeks
to recruit talented, creative and result-oriented professionals to fill the
following position:
Customer Relations Assistant
Ref: HR/CRM/PKF
04
Objectives:
- Quality customer service
- Customer satisfaction
- Creating customer loyalty
- Timely response to customer complaints
Key Responsibilities
- Implementing policies and standards pertaining
to customer relations.
- Attending to customer complaints and
expediting correction and following up to ensure resolution.
- Facilitating customer education on the
Organization’s products and services through shows, exhibitions and fairs
and other promotional activities.
- Promoting new products to enhance customer
service.
- Maintaining of records and directory of VIPs
for contact purposes.
- Selling the Organization’s s products and
offering quality customer service.
- Demonstrating products and services to
existing and potential customers and assisting them in selecting those
best suited to their needs.
- Making telephone calls, visiting customers and
researching sources for developing prospective customers.
- Expediting resolution of customer complaints
by investigating problems and developing solutions.
- Advising management on customer needs,
problems, interests, competitive activities, and potential for new
products and services.
- Providing and maintaining customer records.
- Participating in trade fairs, expo’s, industry
conferences in order to enhance sales growth.
Qualifications, Experience and Skills
- Bachelor Degree in Communication, Marketing,
Business Management or related field
- IT User Skills
- Two (2) years relevant work experience
- Thorough understanding of Organization’s
business and processes
- Excellent communication & interpersonal
skills
- Strong negotiation skills and influencing
skills
- Problem solving skills
- Creativity and innovation
- Drive for results and achievement
- Commitment to Organization’s Vision and Values
How to Apply
If you are interested in this challenging opportunity, please submit your application with a detailed CV, stating your current position, remuneration level, e-mail and telephone contacts quoting the job title/reference in the field of interest directly to executiverecruitment@ke.pkfea.com
If you are interested in this challenging opportunity, please submit your application with a detailed CV, stating your current position, remuneration level, e-mail and telephone contacts quoting the job title/reference in the field of interest directly to executiverecruitment@ke.pkfea.com
Applicants are encouraged to view
detailed Job Descriptions for the positions on the following linkhttp://www.pkfea.com/index.php/job-vacancies
