Job Title: Call
Centre Representative
Reports to: Head of CATI
Location: Nairobi, Kenya.
Job Purpose: The afriQuest Research Centre is seeking
call centre representatives to join our call center team.
The main focus
and responsibility will be to contact business prospects and conduct market
research telephone interviews/Customer surveys using the CATI system and
inputting the information you receive onto the system.
Skills/Qualifications:
- Graduate with IT skill set (Able to demonstrate technical skills to support PCs, operating systems and applications).
- Excellent telephone skills.
- Quick keyboard skills.
- Polished verbal communication skills (well articulated speech).
- Ability to engage difficult respondents in a friendly and polite manner.
- Analytical, result-oriented, able to perform under pressure and provide excellent follow up.
- A high level of professionalism.
- Well organised and efficient.
- Handles pressure well.
- Self motivated and energetic.
- Previous call centre experience a plus, but not required.
If you believe
you are the candidate we are looking for, please submit your application and
CV, detailing your experience for the post and include daytime telephone
contacts to: info@afriquestresearch.com
Applications
will not be considered if the cover letter is not attached. Include “Call
Centre Representative” in the cover letter and email subject header.
Only
short-listed candidates will be contacted.
