BPC Africa
delivers best value that businesses find in Strategy, Organization and People.
Associate Consultant- Customer
Service
An enthusiastic
self starter with a strong drive to improve existing processes and systems is
highly desired.
Job Profile
KPIs the role holder needs
to deliver:-
- Designing and implementing customer service programmes for BPC Africa clientele
- Carrying out research and analyzing customer service trends in the market
- Investigating and solving clients’ problems, which may be complex or long-standing problems
- Analyzing statistics or other data to determine the level of customer service the client’s organization is providing;
- Writing reports and analyzing the customer service that the client’s organization provides;
- Developing customer service procedures, policies and standards for the client’s organization;
- Meeting with other stakeholders to discuss possible improvements to customer service;
- Training staff to deliver a high standard of customer service;
Person Winning Attributes: Self -motivated creative leader who demonstrates
personal and professional integrity, Attention to details, humility and honesty
Preferred Functional Skills: Strong analytical, planning and
organizational skills, Strong interpersonal and communications skills (oral
& written)
Academic & Professional
qualifications, Experience
- Bachelor degree in Business, Operations, or related field
- MBA degree an added advantage
- 3-5 years Customer Service consultancy experience
Qualifying candidates to send their
detailed CVs to the following address:
Business Partner
Consulting - (BPC Africa)
Email address: talentsearch@bpc.co.ke
Tel: +254 712
316 888
